Wingate by Wyndham Peoria

Marko Kesich

Just want to start this review off by saying the rating is based on the actual hotel and not the front desk staff. The front desk staff was trying to help but with the many issues the hotel had during my stay nothing was fixed. Before you plan your next Peoria trip and need a hotel avoid the Wingate by Wyndham hotel! Please read my review and see the pictures provided why not too. We stayed for a five day four night stay at the Wingate for a baseball tournament with our baseball team. Once we checked in the issues started happening. The room I stayed in was 201 which was a king size suite room that had a king size bed, a pull out full size bed and a decent sized area for additional seating. The first thing we see going down the hall on the second floor are room with broken key locks off the doors which wasn’t a good sign. Plus the ceiling had many areas of tiles hanging due to excessive water damage. Please see included pictures. Unfortunately, we found out quick that our card reader lock for our room 201 would automatically demagnetize the cards after a few uses. We found this out after trying to unload the vehicle to go back and fourth to the room. After talking to the front desk they knew of that specific room having lock issues but issued new cards every time. In our stay we needed over 6 sets of new keys which was a pain after going up to the second floor and walking to the other side of the hotel from the entrance and finding out they weren’t working. This was a sign of not having a secured room. The next issue we had in our room from checking in was we had two heating/ac unit registers to control our large rooms temperature. The one unit in the general seating area by the pull out bed barely worked for a few minutes of the day and the other unit next to the king bed was broke with pieces hanging from the bottom. So I thought it was a thermostat issue but found out that the thermostat was broke as well. After finding this out I contacted the front desk. The front desk said their maintenance person just had a baby and they don’t know when he will be back. I mentioned that this property was operated with four other hotels in the general area being part of Wyndham and the front desk said they could see if another maintenance person from another property would come and fix it. Unfortunately, this wasn’t fixed my entire stay. That meant our room was hot which made the entire stay uncomfortable. The front desks solution was a box fan. That box fan was moldy, discolored due to smoking and had tons of dust on the blades. This was a Kmart fan trying to control the temperature of an entire room which wasn’t the answer The next issue was the full sized pull out bed. When the bed was pulled out there were actually springs going through the mattress pad which made this bed unusable. Plus there was wrappers and garbage from the previous people that stayed in the room prior to us under the couch which was disgusting. After mentioning these multiple issues to the front desk they tried to move my room but the hotel was booked. They mentioned a third floor room which was a smaller room may be opening sooner but would be the same price. That was unacceptable. The most disgusting part of the stay was my sons teammates family stayed a few rooms down from us on the second floor. After the first night they were bitten with bed bugs on their face, parts of their neck and arms. After this was mentioned to the front desk they had a pest company come out to confirm they were actual bed bugs. How disgusting. Lastly the hotel never had a manger talk to me regarding my horrible stay due to my rooms many issues but had no problem charging me full price for a stay that was very unpleasant and disgusting. We are very disappointed with this hotel especially carrying a Wyndham name.

Elahe Javadi

Good: location, staff, pool, breakfast, squeaky clean beds. Nor so good: couch & the ottoman had stains & very dusty. Clearly hadn't been cleaned. Bed not the most comfortable. Staff were friendly, both & check in, at breakfast, and the room cleaning service. Conclusion: stayed w points, will visit again. The Marshall's store nearby is great.

Marie Murfin

We were traveling through from KY to SD and Peoria is about half way and we just like this city. Wingate came up as top pick from expedia and it was priced reasonably. Receptionist was very nice checking in and the hot tub and pool were relaxing. Room was clean. They had a nice selection of breakfast items. Only issue was the bed box spring was broken. When checking out the manager Teresa was very apologetic and wanted to make it right but couldn't do anything since I got the room through expedia. Still happy with their customer service!!!

Nancy P

Really appreciated the friendly staff. Room was clean. Bed was comfortable. Not a large selection for the hot breakfast, but it tasted good and was filling. Room had a pleasant view of a field and pond. Thank you Myles and Teresia for being so helpful and accommodating.