Neptune Society

Yes, you can come by any time on our regular hours of operation (8:30 AM - 5:00 PM), to speak to us if you have any questions or are interested in learning more.

We do offer incentives for companion purchases.

As long as you have the travel protection plan as an addition to your purchased package, you are covered nationwide and worldwide with our service. For a better explanation and more details please contact our customer service team any time

We offer prepaid and immediate need cremation services.

Through the Veterans Administration, veterans may be eligible for the following benefits: $300 reimbursement towards your cremation service, free headstones or markers in granite, marble, or bronze, and presidential memorial certificates

We have a wide range of beautiful and unique urns. You can check out our catalog here https://www.neptunesociety.com/merchandise

A funeral director does not need to handle the ashes. Usually they are provided to the loved ones for a scattering, burial, keeping at home or a number of other options.

Please follow the link below and choose the option "Manage my Account". This will help you with your concern or you can always call our customer service team as they will be more than happy to make this change for you https://www.neptunesociety.com/customer-service

Cremation costs vary on a number of factors such as location, memorialization options, travel, etc. It is best to contact our customer service team for a quote or complete our form at https://plan.neptunesociety.com/

Yes, we do offer Scattering at the Sea services. Please feel free to contact our customer service team toll free number or https://www.neptunesociety.com/contact-us for more information

A death certificate and cremation permit must be signed prior to cremation. Any delays may be out of our control, but Neptune Society walks you through every step, helping and guiding you through the process

Neptune Society helps families navigate government paperwork and determine available military and social security benefits for cremation costs.

Yes, we handle the death certificate and copies of the certificate as needed.

Our costs vary based on location, memorialization options, travel plans, etc, so it is best to contact an office for an immediate quote at https://www.neptunesociety.com/request-information or our Customer Service team

You can update your payment information under 'Manage My Account' at our customer service page: https://www.neptunesociety.com/customer-service

You can see your account information under 'Manage My Account' at our customer service page: https://www.neptunesociety.com/customer-service

While our physical offices are only open during the weekdays, we are available 24/7 via phone or our online cremation planning https://plan.neptunesociety.com/

Please contact our Customer Service team and they will be more than happy to assist you with a copy of your contract.

If you purchase a Pre-Arrangement Plan with us, there will be no additional fees or charges when the service is activated as long as your contract is paid in full. Additional charges only happen if your loved ones desire to purchase multiple Death Certificates, other URNs of their preference, or any other services that were not part of your purchased contract. If you have any other questions or concerns, please do not hesitate to reach out to our customer service team and we will be more than happy to assist you

We do have a refund policy in place for every contract purchase. Please feel free to contact our customer service department for more questions or concerns

Simply call your local Neptune Society office and our staff will assist.

Have someone call our toll free number and they will take care of everything

This can vary depending on a number of factors such as what state you live in, how long the medical examiner takes to sign a death certificate, etc. The average total time is between 7 and 10 days.

We provide a variety of urn options including temporary urns that will allow you time to decide on an urn of your choice. Check out our complete catalog here https://www.neptunesociety.com/merchandise

Yes, you can still donate organs prior to cremation. We coordinate with all Tissue Banks. However, most organ donations take place at the medical facility where the death occurs, and the hospital arranges for the donation before turning over the deceased to us for cremation

Yes, we encourage everyone to preplan and that includes specific options for memorialization and celebrations of life https://www.neptunesociety.com/a-loved-one-may-pass-away-soon

Yes, we will work with any cemetery for placing ashes

We do have travel options that cover anywhere in the world

Unfortunately, we do not provide any pet cremation services

Yes, please check out our complete guide for all veteran cremation benefits https://www.neptunesociety.com/veteran-cremation-benefits

Yes, we have travel options that cover nationwide.

Hello Salvador, Thank you very much for reaching out to us. Please do not hesitate to contact our office directly at 407-291-0913 or our Customer Service team at 888-624-3310 for any questions or guidance in regards to a columbarium. Take care

Hello Cecelia, yes, you can payments online via the 'Manage My Account' link on our customer service page here: https://www.neptunesociety.com/customer-service