Address: 3640 East Cork Street, Kalamazoo, MI 49001, USA
Phone: +12692203646
Steffani Higbee
Buyer beware. Paid for two days stay for our Granddaughter. Should have double checked because it took two people at the front desk a l o n g time to enter information into computer but tried to be patient. Granddaughter checked out on time. Then, later that same day our credit card was charged $250. TWICE for a total of $500.00! We called and asked what the charges were for and asked to have the $500.00 removed. The said they would NOT remove charges. Then said, the charges were for damage and missing items but provided absolutely no evidence. No pictures and no itemized list of supposed damage or missing items NONE! You decide for yourself however, as we travel across country for vacations etc. We will NEVER stay at another Clarion establishment. Our credit card company is trying to resolve this dispute however, the time and aggravation is NOT worth the stress.
shelby “psychoskittlez” hipp
Dark drab and old if you like mold I guess this is the place to stay oh and note to the owner please explain the proper service dog gear because Under the ADA laws, the hotel cannot charge an extra fee for the service animal as they would another client with a pet. This also means you and your dog will be allowed in the public areas of the hotel, as well as having the right to a floor and room that are not normally designated for people traveling with pets. When traveling with a service animal, according to the ADA, the hotel staff only has the right to ask you two questions; Is your dog a service dog? What task(s) does your service dog provide? If the task is apparent (seeing eye dog, wheelchair-related) the staff has no right to inquire about either the service dog or your disability. When dealing with ignorant hotel staff members, presenting your service dog certification and identification card can help alleviate tension.
Maria
Positive: Price was the only good thing. Negative: Pool out of order and it was not mentioned on the website. Our lock on the room door wouldn¿t lock and we had to be move to another room. Bathroom paint was peeling off. The hotel needs much needed upgrade. Would not be staying there again.
Chritina
Positive: The staff was very friendly and helpful. They were very prompt to help in all matters Negative: The rooms were out dated but clean and bug free. The pool and hot tub were amazing but could use some serious cleaning. The smell of pot in the hall and near our room was horrid but staff was quick to clean the smell and evict the problem
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I feel as time spent as a customer. I think that after the two weeks you stayed the third you're staying a discount would be nice. My experience is that I don't have room service or room cleaners clean up my room to make it easier on them you know I work with them so they're not having to work you know on a room that I am most capable of doing myself and I thank a discount just for that would be something that should be looked into.. on the weekends it's a disaster the girl that works days there on the weekends during the day she's far from being prepared for the customers to come down and check out what Miss being set out for the Continental breakfast and I'm talking about the coffee the muffins the waffles I don't know the juice machine is broken coffee pots are empty I know there's not much to do at that time in the morning except for make sure that that station is well stacked and coffee made things put out. if there's anyone that needs helped. She could do a lot more with her time
Trash, Found bed bugs in one room, and my dog ended up with flees
18 and above
I don't think it a restaurant but kind of fast food in the Hotel but you'll have continental breakfast plus they are Indians may be you'll taste some of Indian food. Arby's around, couples of pizza store. Just give them a call and ask them what they got. Sure you are going to love it. I spent 4 weeks with them
There is no restauramt there. Many in the area though.
I would say limited to no
Yes.. $25 charge per pet per day. Unregistered pets will get ya a $100 charge. Service pets are free.
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