Best Buy

Category: Electronics store in Louisville, Kentucky

Address: 5085 Shelbyville Rd, Louisville, KY 40207, USA

Phone: +15022599577

Opening hours

Sunday: 11AM–7PM

Monday: 10AM–8PM

Tuesday: 10AM–8PM

Wednesday: 10AM–8PM

Thursday: 10AM–8PM

Friday: 10AM–8PM

Saturday: 10AM–8PM

Reviews

Eli Sanchez

Jun 22, 2022

They are currently remodeling. I will say they have good products. If you get the extended warranty. Please keep in mind that it doesn't cover theft. Overall everyone is helpful and kind.

Jason Wright

May 17, 2022

Best Buy does its best to hang on. They don't have the same draw they once did, but there's still a decent amount of tech to look through. The employee that assisted me was helpful, even though the selection of what I was looking for was limited.

Hugh Shoff

May 7, 2022

Bought a few things from here without any problems. It's a good best buy with helpful staff. Not much to say. It's a Best Buy. Had curbside pickup which is very nice. Order online and pick up is very easy.

Adam Johnson

May 6, 2022

I purchased a dryer online to be delivered out of this store. They claim that they called and texted when they arrived. They didn't. They never showed up. I rescheduled. Again, they didn't show. So...I re-rescheduled the delivery. And wouldn't you know it? No call, no show. So I cancelled the order and will buy elsewhere. The only reason they get two stars instead of one is that the CSR didn't argue with me about cancelling the order.

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Questions & Answers

Does anyone in the building ever answer the phone???

Clint Riggle | Jan 27, 2020
Tracey J Spann | Jan 28, 2020

I have been on hold for the third time...total amount of time on hold is 16 minutes

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Why am I still on hold? I can listen to music on the radio!

Michael Fitzgerald | Jan 27, 2019
Terri Rice | Jan 28, 2019

The best buy people don't wait on you half the time at all.

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Why won't anyone answer the phone and why do the prompts not work? This is so frustrating!

Michael Fitzgerald | Jan 27, 2019
Your FBI Agent | Jan 28, 2019

They never answer their phones and the prompts are useless. I use to work for a best buy service center and the stores wouldn't even answer the phone for us.

Same question, does anyone answer the phone at this Best Buy???????

Ryan Hill | Jan 27, 2020
Moises Altamirano | Jan 28, 2020

Only if they feel like it

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do they sell computer parts here?

Jeshua Slone | Jan 27, 2020
CADILLAC SUPREME | Jan 28, 2020

Yes they do have many computer parts if you download Best Buy application from the Play Store you can check the product availability to make sure that you have what you are looking for and they said they are unbeatable and will match any price so make sure you make them Hold up their end of the bargain and slogan. I hope this was very helpful for you Mr. Slone

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Why doesn’t Anyone ever answer the phone????? Very frustrating.

Judy Daugherty Hardwick | Jan 27, 2020
Debbie Standiford | Jan 28, 2020

I'm not answering for Best Buy but I do know that retail stores place an emphasis on customers who have taken their time to visit the store. They will make the person on the phone wait in lieu of waiting on a customer standing there in front of them and honestly I would prefer that it be handled that way. I would be angry if I was the one waiting for a sales person to help me but instead helping me they are on the phone.

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I purchased an Epson printer from Best Buy at year end. I HATE it. Is it possible to return it to Epson/Best Buy?

Jo Bishop | Jan 27, 2019
Brendan McLeod | Jan 28, 2019

I think there is a restocking.

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Do you service tracfone

Karen Arnold | Jan 19, 2022
Mike Volpe | Jan 20, 2022

Nope.

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How do you return something via curbside service? Do I just show up and park in one of the marked spots? Thank you.

Matthew Dattilo | Jan 26, 2021
Z Crystal | Jan 27, 2021

Yes. Just pull up and there will be someone out there to greet you. Let them know you want to return and they will direct you where to park.

Do they take back keyboards and Mouses without the recit?

Sleep | Jan 27, 2019
George Tunstall | Jan 28, 2019

You mean receipt?

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Do they sell car batteries?

Charlie W | Jan 27, 2019
Derek Grasser | Jan 28, 2019

Ugh ugh

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Microsoft 10 OFFICE

Edwin Alster | Jan 27, 2019
Gregg Seidl | Jan 28, 2019

So far, so good. Takes a little adjustment, but I'm a 57 yr old techtard, and I'm moving right along.

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Do you offer volume discounts for educational purchases?

Debbie Rowe | Jan 27, 2019
Lori Hunter | Jan 28, 2019

I don't work at Best Buy but I would suggest that you reach out to their corporate end and ask them. See if they can help you and if they can't they can point you in the right direction good luck

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Do u have hoverboards in stock

Cathy Trejo | Jan 27, 2018
Edward Caudill | Jan 28, 2018

Small selection, u may want 2 call first.

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On a store pick up item that I ordered on line - Do I pay when I pick up? Or do they charge my card automatically - I do not see where they took funds out of my bank for the order.

Michelle Pilaczynski | Jan 27, 2018
Edward Caudill | Jan 28, 2018

This time of year , online charges may be slower, but your card will be charged.

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Is there a hub to run several blue tooth speakers at the same time

Victor Himbaugh | Sep 28, 2021
DJD Bumblebee | Sep 29, 2021

Check with the store for what you need. They are very knowledgeable and helpful!

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can you show me how to use the keyboard

Allen Aboff | Aug 29, 2021
InDev- | Aug 30, 2021

Flip it upside down, then slam on it.

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Does Best Buy carry the PS4 internal cooling fan ?

Jamie Lucas | Mar 2, 2021
Casey Bird | Mar 3, 2021

No

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Do they fix DS screens ?

nayeli vieyra | Jan 26, 2021
Craig Winstead | Jan 27, 2021

Check with the geek squad

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Is there any store in the world that has worst customer service in Best buy The idea of them answer a telephone call is just unheard of

Randolph Parker | Jan 26, 2021
Lolita Johnson | Jan 27, 2021

Macy's is terrible also. So sad...

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Do they fix Xbox one controllers?

Corbin | Jan 26, 2021
Ben Wadler | Jan 27, 2021

No idea. Why don't you use Google and ask them rather than asking a group of people that may or may not know

can you confirm that my order is ready for pickup...there seems to be some difference between the online and what home office is telling me. The local store will not answer phone ...been on hold for 30 minutes.

Jimmy Blount | Jan 27, 2020
ENGLAND CRESWELL-COLLIER | Jan 28, 2020

My husband went through the same thing. Sorry but that's the only

Do you carry stylus pens for smart phones

Judy Hellmann | Jan 27, 2020
Robert B. Fish | Jan 28, 2020

Yes, I've seen them at a nearby store. Hoping they meet your need.

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