Express Factory Outlet

Category: Outlet store in Grapevine, Texas

Address: 3000 Grapevine Mills Pkwy, Grapevine, TX 76051, USA

Phone: +14696450613

Opening hours

Sunday: 11AM–7PM

Monday: 10AM–9PM

Tuesday: 10AM–9PM

Wednesday: 10AM–9PM

Thursday: 10AM–9PM

Friday: 10AM–9PM

Saturday: 10AM–9PM

Reviews

Kimberly Ferner

Sep 11, 2022

I initially had a Conversation with Jacob and he was helpful, calm and informative. I was upset due to not being able to have my tags removed (an Express store in Austin did not remove them). I have been an account holder with express for 8 years and never had an issue. Then KAIT decided to join the conversation and was extremely rude to me. I was upset with her attitude and asked her to stop taking to me and asked for a manager to see if I could then return the clothing. I asked her manager Sandy to discuss this poor attitude with kait before leaving (sandy was able to help me return the items despite this being a factory store). KAIT then proceeded to sarcastically say have good day..when you finally help a customer and for a bitter employee to ruin it because she cannot calm herself down is ridiculous. Sandy and Jacob were great - I know it is annoying when a customer asks for the manager but she is the only one who could help me return the items since this is a factory outlet. KAIT talked down on me, snapped at me, would not respect my request for her to STOP the conversation, and then the reason I’m leaving this review is because of the unneeded comment at my departure. I will not be returning to this express.

Brian W

Jul 30, 2022

My wife makes me go here, my wardrobe is courtesy of Salvation Army.

Israel Tablas

Jul 23, 2022

I love your clothes!! 😊😊. I recommend it

Ms.Carrie Christian

Jul 14, 2022

I was driving in the area as an Uber driver and stopped by the store and MILI was amazing at the register. Wow ⭐ super star customer service. Thank you for your patience as well MILI

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Questions & Answers

What are the Covid safety practices like here?

Anonymous | Sep 21, 2022
Martín Rojo | Sep 21, 2021

Face mask required and hand sanitizer available

Can we bring pets?

Taranom Tadayon | Sep 21, 2020
Express Factory Outlet | Sep 21, 2020

Express follows all local regulations established by the mall, so make sure to check with the mall on pets and any specific rules or regulations for that location.

What sizes does Express Factory Outlet offer?

Express Factory Outlet | Sep 21, 2020
Express Factory Outlet | Sep 21, 2020

Express Factory Outlet offers sizes ranging from 00-14 and XS – XL in women's and XS-XXL in Men's (Pant W28-38, L:30-34 and Jacket 36S-44L).

Can online orders be returned to any Express store?

Express Factory Outlet | Sep 21, 2020
Express Factory Outlet | Sep 21, 2020

Online orders can be returned or exchanged within 60 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.

What is the return policy at Express Factory Outlet?

Express Factory Outlet | Sep 21, 2020
Express Factory Outlet | Sep 21, 2020

We will accept returns and exchanges for items purchased in our Express Factory Outlet stores based on the following requirements. We will not accept a return or exchange if requested more than 60 days after the purchase. We will also not accept returns and exchanges that were purchased in Express or Express Men stores or online. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.

Where can I buy an Express gift card?

Express Factory Outlet | Sep 21, 2020
Express Factory Outlet | Sep 21, 2021

Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.

Is Express Grapevine Mills hiring?

Express Factory Outlet | Sep 21, 2020
Express Factory Outlet | Sep 21, 2020

Please visit Visit https://www.express.com/g/careers/ to view and apply for open positions.

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