Community Behavioral Health

Roger Walsh

It can take 2-3 months for an intake appointment then another 30 days for the health center to "find the appropriate" therapist. What are we supposed to do for 4 months when we need to talk to someone? CBH only has these health centers and clinics in their network that take months to get anything done. This system is trash. Get some real social workers and psychologists in the network---REAL PEOPLE! Completely dysfunctional. New York medicaid has this completely figured out already.

Shanta Walker

There’s a 6 month wait for ABA services... CBH assigned my son my autistic non verbal son with two different agencies (I.N.T.E.R.A.CT & Laila’s Way) who did nothing but play phone tag with me. It should not take 6 months for any services when virtual/platforms like zoom exists. I made two complaints against the agencies and wanted my son removed from the list. Nobody asked for my son’s medical record of his diagnosis (Autism Spectrum Disorder) from our home state NJ. The services is poorly managed and the audacity of them to keep trying to persuade me of continue the service with the 2nd agency. What services if the they never started? CBH called me mid-January for the agency to reach out to me and they finally did 2 weeks later. As of late March,the services hasn’t started which is why I am not allowing my son to be delayed more after residing in Philadelphia for 1 year 1/2. I’m over this unprofessional, dysfunctional system. Covid should not be the reason for any special needs child to be delayed like this. This is what happens when parents of special needs child/ren go through. It’s ridiculous!

J M

They force addicts to take medication…they deny rehab for people UNLESS THEY AGREE TO TAKES SUBS! That is very unethical. I know that I have “welfare insurance” but I still expect to be watched out for. I was recently looking to get treatment for the second time in 2 years, CBH denied me but will approve people who have been in 10+ times. CBH also denied me a much needed detox even though I definitely needed it, they told me I can just go straight to rehab and I had a seizure, if you have CBH, be careful, they are after money and are willing to sacrifice your life to get it.

Diamond Angel

Called looking for a therapist as I’ve been dealing with a cancer dx. The young lady answered the phone laughing and then as I begin disclosing to her why I wanted to speak with a therapist there was more laughter in the background. Unbelievable! I’m used to working and having great health benefits. if CBH is all Medicaid has to offer I need a plan B