SEPHORA

Justin Bauer

came in wanting to do an exchange, and instead of just returning the previous item and taking the difference from the new item, she returned it separately, so i had to pay for the item i wanted and waited 5 days for the item returned to show back up on my account. She wanted to give me the 5% off which really wasn’t needed, but it was the thought that counted.

Mavis Netterstrom

The store in Kohl's in Arlington Heights is ill managed. I have been there twice since they opened and checkout is a nightmare! They could not find my sephora account for points and wanted me to put in my credit card number on the checkout keypad because it wasn't working. I refused and they got it to work. Stay away!!! It was bad both times I visited.

Adalyn Waters

This place is magical. Every time I shop here, I'm greeted by a friendly and helpful associate who can point me to exactly what I need. Or if I just want to explore, I can do that, too. They have EVERYTHING makeup, along with skin care, some fragrance, and some hair care. I love the customer service here they take the time to ask you what you looking for or wanting and they really listen and explain how to use the product to get best results. The people that work there are extremely helpful. They give recommendations for products based on your needs. Positive experience. Many make up consultants on hand.

Yousifina Blumb

This Sephora is probably one of the worst locations I’ve ever come too. Manager and sales associates look miserable and give you sketchy vibes just because you want to return something that’s outside their 60 day policy. The manager who is quite rather large and in charge needs to get a life outside of working for Sephora.