Bergey's Collision Centers

peggy robinson

Nice place nice people

Tim Greenwaldt

Bought a brand new 2021 Grand Cherokee from Bergey's Souderton less than 2 months ago. Had to get the front bumper paint fixed and the Lansdale location was the one with the nearest available appointment. The only thing they got right was painting the bumper. They messed up the front fender burning the clear coat (told them to not touch the fenders since blending wasn't needed on a new vehicle). Fog light housing has at least one broken clip and the bumper trim clips weren't even put back on either side. I went inside and asked for some help and Mike came out to take a look, try to clean the fender and document the added damage. As I started pointing out more stuff that was wrong he immediately told me to calm down and stop raising my voice. I wasn't even yelling or mad about it at that point thinking they just forgot to put clips back in. My wife then asked about a rental car because Bergey's wanted to keep the car to have the manager look at it (he left for the day already). When Mike said no rentals were available my wife said that is unacceptable considering the extra damage that had to be fixed on a car with less than 1,000 miles. Mike then told my wife to calm down. We have every right to be upset by rude and unprofessional customer service, especially since we walked in with no attitude to just get the keys and go. I called Bergey's Souderton to explain what happened and Dan was very apologetic and stepped up for his location to take over and make things right. The next day Lansdale manager called my wife and said according to Mike, we came in yelling and screaming. So if your lobby and parking lot has audio, might want to check on that cause that is a flat out lie. No one should do business here with an employee disrespecting and accusing customers of things that never happened, let along causing a couple hundred dollars of additional damage to a brand new vehicle. Kudos to Dan from the Souderton location for stepping up offering to take over. As far as Lansdale location, will not be going back or recommending.

Sangbum Kim

I strongly do not recommend this body shop...I got my MKZ repaired a rear bumper from this shop, and they fixed it very badly. On right side, the bumper is misaligned and there is a huge gap between a trunk and bumper. I'll post pictures and please compare two different sides. The worst part is they asked me fit my schedule to their schedule, because they don't have a loaner this week. There is an Enterprise across a street and they are a business partner of this shop. Simply put, they just don't want to spend money. I plan to sell my car in a few days, my schedule is very limited. If I newly make an appointment for repairing, I will definitely drop off car based on their schedule.

John Giaimo

Care came out great!! Very happy with the work that was done and it was done very fast