Rapha Primary Care - Urgent Care in Fayetteville

Brandy Hall

Been here waiting to see the doctor for over two hours just to find out he’s going back and forth between two centers and I will have to wait longer… so I have to sit here in pain for hours in an almost empty clinic .. this was my first visit here and needless to say this will be my last.. i suggest you don’t waste your time and find another clinic….I bet they won’t hesitate to bill my insurance in a jiffy tho. Smh

Brooke Hickcox

When people are sick they don’t need people being rude to them. The girl was rude on the phone when I called to get info. Then I drove over to be added to the waiting list and the girl at the front desk was rude and curt in person. The abrasive attitude is the last thing anyone needs. Learn to be polite and kind. She stated they only take physical copies of insurance cards and I had a digital one on my phone. No big deal, I could have emailed it and printed it out-or could’ve done so at home prior to arriving of when we called we were actually given info instead of being rushed off the phone as if she was bothered. However, with this attitude there is zero reason to ever return here. We all have bad days, but dang, literally the last thing anyone needs when they’re sick is someone being rude as all hell.

Amber

This place is severely careless. Customer service just sounds dead inside and I feel bad for them to be honest. I got scheduled for an appointment at 4:30. For me to be on my way to the facility to be told "We close at 4:30" Then... why did nobody call me to change the time/reschedule me.

Jacie B

Staff very rude and slow had to call twice for my son's medicine that they forgot to call in