Eyemart Express

Category: Optician in Jacksonville, North Carolina

Address: 1345 Western Blvd Ste 120, Jacksonville, NC 28546, USA

Phone: +19103768225

Opening hours

Sunday: Closed

Monday: 9AM–7PM

Tuesday: 9AM–7PM

Wednesday: 9AM–7PM

Thursday: 9AM–7PM

Friday: 9AM–7PM

Saturday: 9AM–5PM

Reviews

David Ferguson

Sep 17, 2022

Everyone was very helpful great experience

Cody Maynard

Sep 11, 2022

This location is home now for all of my family's eye needs. Went above and beyond and made getting us what we wanted and needed effortless! They made even the smallest adjustments important and a special shout out to Jessica! She immediately treated us like family and we had some great laughs! If you go anywhere else you're getting 2nd level service.

Karen Maher

Sep 10, 2022

They were quick and very friendly yet professional. Other places I have been, i waited 2-4 weeks for my glasses to be ready and I only waited 1 week for glasses and they had to order the frames.

angela Russell

Sep 10, 2022

Have bought glasses here in the past with no issues, but today was a different story. The gentleman (and I use that term lightly) was so condescending it wasn't even funny. I asked about the specials advertised online as well as the military discount that is advertised and was told both times that I could only get those if I bought new frames.. my frames are only a year old, and are perfectly fine, but my RX had changed, I just needed new lenses. $179.00 later, (instead of the two full pairs for $79.00 that was advertised) my progressive lenses were put into my existing frames. They are EXTREMELY SHARP all around the bottom. It's like they were rough cut, and no further polishing was done. In additional, my glasses were handed to me without being fitted, and without verifying that I could even see out of them. That and the attitude, and I'm seriously considering taking them back to the store. I feel tremendously taken advantage of, and the more I think of it, the angrier I get. Save your money , go somewhere else. To EyeMart, I would suggest that you introduce your employees to what customers service looks like before you loose more customers as a result of their behavior.

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Questions & Answers

Can I use my same frames when purchasing new lenses

Hilda Simmons | Sep 21, 2019
Melinda Beacham | Sep 21, 2019

You should be able to, however your frames wouldn't be covered if anything were to happen to them.

Do you need an appointment for eye exam?

Cheryl Gardiner | Sep 21, 2019
Strat Hippie | Sep 21, 2019

Yes

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Can I get an eye exam there?

Tandra Shedd Woodson ta | Nov 24, 2021
Mark Huneycutt | Nov 24, 2021

Yes but it's a separate entity. Lane Optometry is the business and they have amazing staff.

Do you repair frames if they werent bought at your store

Peggy Goldberg | Sep 20, 2021
Greg Johnson | Sep 20, 2021

That is a good question. I definitely don't know but I don't think they would unless they have the same style of frames you have now.

Is this place accept fed Blue vision insurance. Hope for answer. Ty guys.

Jasmin Murray | Sep 20, 2020
Patricia Jones | Sep 20, 2020

Not sure u can call and ask them

Can I get some day glasses

Christie Gatewood | Sep 21, 2019
Felica Breton | Sep 21, 2019

Yes but it's very expensive

Is there a doctor eye exam on site

Cary Mills | Sep 21, 2019
Melinda Beacham | Sep 21, 2019

It's right next door but they are a separate business.

Do they take walkins

Sandra Lewis | Sep 21, 2018
Carolyn Chenoweth | Sep 21, 2018

Yes

How much for an eye exam.

Amy Chipman | Sep 21, 2018
Melinda Beacham | Sep 21, 2019

$89 without dilation

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Why don't they answer the phone. Need to find out some answers about my eyes

Beverly Crosby | Sep 21, 2018
Beverly Crosby | Sep 21, 2018

Can someone tell me how to get answers for my questions?

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