Hilton Garden Inn Cincinnati Blue Ash

Miranda Cole

Although everyone was extremely nice that is working here. The pools heater is broken which from other reviews must be something that has been an issue for a while and they just keep putting it off. I DID NOT SEE ANY BED BUGS or any bugs for that matter. and I have checked everywhere possible because I would be livid to take such things home with me. However our room is the bare minimum clean, there is stuff under the curtains from previous guest(hair clips and such). The bathroom floor was gross and under the toilet seat was urine. The bed side tables were also not clean and theres dust under all over the TV. I personally saw the cleaning staff go into a room never run a vacuum and they were in the room less than 3 minutes. I understand they may have a lot of rooms to clean but theres just no way to clean a room if your in the room that little of time. On one side of our bed the outlets didn't work was just annoying but still ok. The pool its self needs updated its chipping. Also the hot tub is not longer there. The microwave in the room is old and small and the coffee maker was also not cleaned from the previous person that stayed here. My husband travels for work and this is just not the Hilton experience we are use to. 3 nights here and my children have been asking to go home since we got here..That doesn't happen on any other trip we've gone on with him.

Shatina Frazier

The customer service team was very poor and unwelcoming. My entire family noticed the difference in treatment of customers of different races. Our room was never cleaned during our stay and we never received clean towels. Anna was very nice and extremely helpful, but the other team members were not. Our refrigerator never worked. We informed guest services and they never resolved the issue. The room keys were deactivated a day before we checked out as if we were not welcomed. I had to recheck our room rates with customer service because we were over charged. If we had an amazing experience I might have been willing to pay the higher rate but it definitely was not worth it.. We will NEVER stay here again. Guest service team members should be welcoming and helpful, they were not. In addition to that they never discussed with us what was included during our stay. At breakfast we were pretty much watched like a hawk by one of the team members, a young black female with braids and glasses. We had no idea that there were different breakfast packages. She did not inform us of this until I walked up to her as she was standing guard as if we were not welcomed, and I asked her about the different breakfast choices. She said “one second ma’am” as she raised her finger to quiet me while she answered a young Caucasian male. She proceeded to tell me that I needed to have a blue breakfast slip in order to receive items from the buffet. Later I overheard her explaining to other guests that they could purchase items from the buffet, she never gave us that option

Verified Hotel Guest

Positive: Everyone was really helpful. The location is great. They went above and beyond to help me and make the stay pleasant. The staff is friendly. They'll talk and laugh with you and are still quite professional. It's a cool place to stay. Negative: No. There was a minor issue with the room but they took care of it quickly. It was great overall.

Madeleine Hartz

BED BUGS!!!!! Followed by truly horrendous customer service. My sister stayed here with her husband the night they got married. They spent the night, went out the next day and when they got back to the room there were BED BUGS crawling on the sheets. They went and told the hotel staff, and when my sister offered to show the staffer at the desk photos of them she took, he didn't even seem surprised!! He just said, 'I believe you.' But when her husband asked for a refund - excuse after excuse. 'Manager isn't here' - then, 'We need to confirm.' Then they finally just told them no. Totally ruined their wedding night experience - DO. NOT. GO. HERE. GROSS AND RUDE.