Lowe's Home Improvement

Funkhouser

Not a person in sight to help me locate my items and then I go to checkout and no registers are open, only self checkout... No! I'm not using those job killers I'm not an employee of your company and won't be held responsibleif your machine misses a product scan.... I dropped my products off and went to Home Depot... If your going to make me do your job you better start dropping prices or pay me. I will not shop at a store that chooses machines over cashiers...

James Kennedy

I was supposed to have a microwave hood vent installed on Thursday along with delivery of the new range. The installer called me to tell me that the microwave wasn't at the store and they would call me to reschedule the installation. Turns out that the store had the microwave delivered with the range later that afternoon. I totally understand that mistakes happen, but I feel that it's reasonable for me to expect a next day install since it was the stores mistake. I went into the store this morning and spoke to an assistant manager, but still had to wait for their installation schedulers to call me to reschedule. It turns out that I have to go to the back of the line and it won't be installed until next Wednesday, a full 7 days later. This I feel is poor customer service

Joshua Mayo

The store is actually great, customer service is very good. But why is there always only ever 1 line open? They have 8 self checkout lanes, and they are all always closed. Seriously, every time I go in, there’s a long line and all the self checkout lines are open. It’s ludicrous lol.

Yunoka SILVA

Purchased a dryer in store Saturday and was to have had delivery, installation, and haul old appliance away. Delivery showed up before 8 am. Didn't get the delivery schedule call until 10 minutes after they left saying item was on the way for 8AM-12 PM. Salesman Lorne said everything would be on truck to hook the dryer up but only had dryer. Delivery men wanted to leave new dryer on front porch without hauling the old one away. Customer service was not open. I had to wait for store to open and kept getting put on hold because there was only one person working customer service. Drove to store to get the cord and vent duct. Lorne apologized for the mix up and made things right with the items that were left off. He offered to send someone to hook up the dryer tomorrow. Fortunately my husband was able to do the hook up once we had correct parts today. I appreciate Lorne's effort to fix the situation. Can't say I would bother with delivery again though which is why I'm not giving a 5 star review. Sadly customer service rep at the store mentioned this has happened with other customers. Seems like a little more attention to making sure all items are included with orders, and delivery drivers who aren't trying to dodge doing there job for set up and haul away would be areas this company could improve on.