U-Haul Trailer Hitch Super Center of Mid City

Brian Palmer

Terrible customer service. Made an appointment online for trailer wiring harness install. Got a confirmation call/voicemail over the week for my appointment time and that parts were in stock. Good so far. I tried calling several times to get an understanding on a wait time so I could plan accordingly but was always on hold for up to 20mins and couldn’t get a hold of anyone. I even tried the online chat and no one responded. When I showed up they said it would be about an hour and half wait maybe a little more. I came back 2 hours later and they still didn’t even start the install and I’d still have to wait another hour and half. I get they are busy but better communication would have been nice. They also said they don’t like their own online reservation system and if I talked to them directly they would have put my appointment for 2 hours later but none of that was said when I dropped it off. If I had known it was going to be a 4 hour wait I would have planned differently. Terrible communication on their end is what led to this review.

Ned White

I was just trying to get a simple quote over the phone on how much a small trailer would cost for a six day rental. When I could not immediately produce the rating of my trailer hitch I was told I could not get a preliminary quote. When I suggested that we assume that the trailer hitch met the required specification, the clerk hung up on me. Nice.

Cory Boren

These men were spot on. At first I called the U-haul corporate line. Whilst they tried to help, they were useless. As a last ditch effort I decided to show up and talk to someone face to face. The personal on staff were helpful and agreeable. They understood my transportation needs and did what was necessary to get me on my way. Don't call the boys at corporate, just call the center directly.

Breanna Groneman

I am a newbie at hauling stuff. I just bought a trailer so I needed a trailer hitch to pull it. I had no clue what I was doing and didnt buy all of the parts I needed. I finally went here to get everything I needed, and they helped me find and sold me the part I needed, plus took my trailer hitch (that I hadn't bought there) and took it to the back to tighten it so that it wouldn't fall off when I was hauling my trailer. Very helpful!