Country Inn & Suites by Radisson, Bozeman, MT

David Schaefer

Bottom line: I'll never stay here again. The rooms are relatively new and decent, but good luck getting your room serviced if you're here for an extended stay. When I asked why our room wasn't being serviced, a condescending desk manager informed me that every three days was the industry standard. When I said I had stayed at plenty of other places where the room was serviced every day, he informed me that he had traveled the world and never seen that happen. We had paid for seven days in advance and when I asked if we could get a refund if we decided to move to a place that actually provided service, his answer was a rude scoff, which I took as a "no." We had to constantly ask for fresh towels, coffee, etc., and we finally started bagging our own trash and putting it in the hall. It's probably still there. The breakfast is mediocre - not even any yogurt, which is my go-to if I don't like anything else. On the plus side, when we did see a housekeeper and asked for assistance, they were pleasant. There was also a nice lady at the desk who apologized when our room had been on the schedule for cleaning and it hadn't been done when we got back at the end of the day. We've stayed at other places where they automatically discount the room if that happens. We won't be back.

James

Positive: Clean and Quiet Negative: Staff was very unfriendly and not happy to be working at the place. I asked for a carton of Milk since I had an upset stomach. Her answer was NO. I will not be staying a a hotel charging 245.00 and not appreciative of the custormer

Verified Hotel Guest

Positive: The staff were very kind and helpful about the area. Negative: Cleanliness of our room was not acceptable. Mold in shower, hair on floor in bathroom and very stale smell in room. Bed was comfortable.

Verified Hotel Guest

Positive: Walking distance to a warm dinner Negative: Booked specifically for the airport shuttle. Upon arrival, I was informed to reserve a spot the needed 24 hrs notice in advance. I had a one night stay with a checkin that was well under 24 hrs before I was to check out the next morning. Not satisfied