Sugar Factory Orlando

Category: Restaurant in Orlando, Florida

Address: 8371 International Dr #70, Orlando, FL 32819, USA

Phone: +14072707082

Opening hours

Sunday: 10AM–11PM

Monday: 11AM–11PM

Tuesday: 11AM–11PM

Wednesday: 11AM–11PM

Thursday: 11AM–11PM

Friday: 11AM–1AM

Saturday: 10AM–1AM

Reviews

candice thomas-prince

Sep 19, 2022

My husband and I had a long day that day so we didn't have plans to eat heavy and we only ordered a plate of BBQ wings and a chicken salad and both dishes were delicious and filling. Our waiter was AWESOME and it happened to be my husband's 29th birthday and our 3rd anniversary so them helping us celebrate with icecream was a moment neither one of us will forget. It was our first time there but it won't be the last time.

Gaviito Papiito

Sep 18, 2022

In town for a conference and this was a nice find along the way. Very very clean establishment and staff was super friendly. Out waitress was very kind, prompt, and personable. Drinks were good and the food was even better. Will definitely be going back and would for sure recommend. 💫👌

Gene Belcher

Sep 17, 2022

Cold, loud, expensive ice cream shop with a sub par menu of options. Skip it, go somewhere else. Off the list.

Erin MacKenzie

Sep 16, 2022

Stopped in for a quick drink before exploring more of Icon Park. The drinks are pure sugar and visually amazing. The couple next to us came over to take pictures of our martinis while waiting for their drink lol. Only regret not getting a fish bowl drink. Our bartender was amazing. Really kind and answered all my crazy questions (I want to say his name was Christian). The only thing I wish they did was either offer vegan gummies or the option not to have them at all. My friend is a vegetarian and it wasn't clear his drink has gummies so he would have asked for them to be omitted if he knew.

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Questions & Answers

Sugar Factory in Orlando! Very rude and the worst customer service I ever experienced. Todd the manager and the server Kayday needs to be retrained on how to treat customers. I would not recommend this location!

Ebony Reid | Sep 20, 2017
Casey Melton | Sep 20, 2018

Just left this place, three people at the register started talking mean about the kid in front of me loudly... little did they know it was my child

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Don’t go there what ever you do! It will be the worst experience you have ever had and it will ruin a special event if you plan to have one there!

Aprill | Sep 20, 2018
Denise Cruz | Sep 20, 2019

They messed up my husband birthday his burger had mold so we left couldn’t even sing happy birthday to my husband

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Why is there food so expensive && disgusting I would not recommend for no one to come here there was barely sauce in the pasta salmon was nasty came out cold and my food came to the table wrong server barely even came to check on us poor service..!!!

Deangelo Fudge | Sep 20, 2018
Loretta Gadson | Sep 20, 2019

I had a great experience there and would definitely go back. One exception the music was little too loud.

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First time here at sugar factory and they take for ever to do a milk shake, they just keep talking to each other instead of doing their job corretly..

Yaleisha Garcia | Sep 20, 2019
Layla Hallett | Sep 19, 2020

Well also think about it, the milkshakes are tremendous. They aren't going to whip up a milkshake like that in 5 minutes.

Absolutely amazingggggg😍😍 the food was great and the service was fantastic👍🏽👍🏽 Prices are not all that expensive for how good the food is. I definitely recommend this restaurant!!!

Kaitlyn Walker | Sep 20, 2018
Delila Kappo | Sep 20, 2018

Hey fyi this wasnt posted as a review it was posted as a question aboit the place.

Is this place kid friendly for 7 year old?

Candace B | Sep 20, 2019
Millie Cao | Sep 20, 2019

Yes. All ages. I had a 5, 10 and 13 year old with me. They all had a blast.

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can i take my own birthday cake?

Maricely Pabon | Sep 20, 2019
Rukiya Andrews | Sep 20, 2019

Yes but some servers will waive the fee if u bring cupcakes.. there is a $25 charge for a cake

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Never been my daughter wants to try out this place. Are they expensive

eronya ferguson | Sep 20, 2018
Vanessa Kyles | Sep 20, 2018

Food isn't expensive but drinks and dessert is where you spend the extra. The experience makes it well worth it.

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what's the email to book a reservation

Christina Montero | Sep 20, 2017
Marcos Souza | Sep 20, 2017

There's no direct email address, but if you go onto their website there will be a tab for reservations. You then choose the location you'd like to dine at and it will send you over to OpenTable to finish off the reservation.

Hi I have 2 $50 Gift Certificate that I purchased at a charity auction prior to COVID that have since expired. Would you be able to honor them?

Michael Moran | Aug 20, 2022
Tyrone Cleveland | Aug 20, 2022

Yes

Hey I have a question does a person named Elaine work their i went their yesterday and she was super nice.

Naje I. | Sep 19, 2021
AllyCat Slay | Sep 19, 2021

Yes she's a server

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Do they do to go order

Tamara McGibbon | Sep 19, 2020
Shan | Sep 19, 2020

Yes

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Is this place kid friendly preferably teens

Maggie Banaszek | Sep 20, 2019
Cindy Nelson | Sep 20, 2019

Yes, absolutely! My granddaughter's loved it!! Great place!

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Do you have to have reservation for lunch?

Cathy Prestridge | Sep 20, 2019
L Harless | Sep 20, 2019

Yes! Best tims is between 11-11:30 am

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Are there any vegan options? I'm going with my family today for my younger sister's 16. Don't wanna be disappointed.

Andrea Rendon | Sep 20, 2019
Gary W Norman | Sep 20, 2019

This is more of a spectacle than restaurant. Ive eaten there and didn't notice anything vegan. The food is not good anyway lol everything was cold when we got our burgers and lattes. This place is more for show, not good dining. It's also very expensive. Drinks (non alcoholic) are $26, and higher with alcohol. My friend paid $100 for a 19 scoop ice cream bowl for her daughter and 14 friends. The bill for just 4 of us, was $300.

Where can I park?

Gary Geiger | Sep 20, 2019
Christine C | Sep 20, 2019

There is a parking garage right next door to it and it's free parking.

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Ummm hello I am planing on going to here in March of 2019 soo I hope it will be a good experience for my birthday can u comment if the place is good and if not I might have a change of plans

Leigha K | Sep 20, 2019
Pam Perry | Sep 20, 2019

Great place for a party of any age. Plays all genres of music from children's classic to r &b country pop and rap. Make a request and they will play it. Feels like the entire restaurant is celebrating with you

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Are you allowed to bring in balloons when dining at Sugar Factory?

looking good | Sep 20, 2018
Daneisha Simon | Sep 20, 2018

Yes, we were in for 2 birthdays a few weeks ago and brought balloons.

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Do they serve breakfast all day?

Da BOSS_360 | Sep 20, 2018
Cute To Death | Sep 20, 2018

I think so but not sure as this was my first time going there.

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I'm here on vacation with husband and 2 16yr olds, from NY should I bother?

ladie bugg01 | Sep 20, 2018
Michael Fykes | Sep 20, 2018

Take it from me..I went with a crew of 9..we had a blast..and yes it is a bit pricey, however the kids will love it especially if it's their birthday..they really put on a show..even the guess there participate along w/the staff..the drinks are big & good the good is also great..how ever..must I say this...having to do w/ The price Anywhere you go to dine or celebrate NEAR..Disney or Celebration you are going to pay a rather big price ...you're in Mickey's territory..I went to Chef Mickey's for brunch W/a crew of 6. 3 kids 3 adults..the food was to die for I tried just about everything till I couldn't eat anymore. So enjoy your family outing they will have memories to share for life So enjoy, you only live ONCE.. I WOULD GO THER AGAIN.. ITS ONLY MONEY..THERES ALWAYS MORE YOULL COME UP W/TO SHARE..LIFE IS GOOD.. GOD Bless..

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Do I have to make a reservation

k serieux | Sep 20, 2018
Tricia Mack | Sep 20, 2018

No, but it is better to have one because wait times are well over an hour without them.

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For the birthday menu of $75.00, if there a complimentary goblet for everyone at the table or only for the birthday person.?

Shenique Wood | Jun 21, 2022
Latoshia Cantrell | Jun 21, 2022

Only the birthday person

Do the have Lactose free or non dairy milk for the milkshakes ?

Linda Brockerhoff | Feb 21, 2022
Sugar Factory Orlando | Feb 21, 2022

Please visit www.sugarfactpry.com for our full menu in Orlando:)

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What are the Covid safety practices like here?

Anonymous | Sep 19, 2022
Ciauntii Drummond | Sep 19, 2021

No masks!! No distance between tables.

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How can I talk to someone in the sugar factory??? A worker

Rosemary Castillo | Sep 19, 2021
Raquel Issac | Sep 19, 2021

Wait staff

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Do they cook their food in peanut oil!?

aniyahxmarie | Sep 19, 2021
John Williams | Sep 19, 2021

I don't think so

do they have gluten free options? wanted to make reservations for a birthday. but few people are gluten free.

Brenda Ferrell | Sep 19, 2021
Brenda Ferrell | Sep 19, 2021

so I take it they don't? because she is allergic and if so they we will not be able to go lol. thats why I was asking we don't want to have to take a hospital trip.

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I've never been here sense my mom tried taking me here on my birthday.

Randy McNeely | Sep 19, 2020
John Carter | Sep 19, 2020

Sounds like a great time to visit

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Do Sugar Factory have complimentary wheel chairs?

Arthur Hodo | Sep 19, 2020
Rosalinda Sanchez | Sep 19, 2020

No I didn't see any

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What vegan options do you guys have?

Andres Sandrea | Sep 19, 2020
Teygan Moss-Grant | Sep 19, 2020

Salads

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Hey everyone ! Do they have happy hour on the weekends?

Katrina Hirschhofer | Sep 20, 2019
TOM GARCIA | Sep 20, 2019

But this place is amazing

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Does anyone know the physical address to the parking garage closest to the sugar Factory

JENNIFER KNIGHT | Sep 20, 2019
carolann farrell | Sep 20, 2019

Yes free parking garage for icon park. You can then walk through to the sugar factory!

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do they sell birthday cakes ?

Karina Bernal | Sep 20, 2019
Wendy King | Sep 20, 2019

No they don't but they sell birthday drinks and sing Happy Birthday

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How much time do you need to make a reservation for a Saturday?

Shannon Illig | Sep 20, 2019
Linda Williams | Sep 20, 2019

We actually didn't make reservations, but it was fast to get in, but if you do just tell them what time you will be there.

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Is there any way to find out what ingredients they use? I would love to try this place, despite bad reviews, but have an allergy to MSG.

Julile Wood | Sep 20, 2019
MILDRED BROWN | Sep 20, 2019

Yes u may & can call them up or ask 2 speak the cook & chief ,cause people have food reaction or some allergies, hey luck but trust me julie my dear the food is like heaven to eat omg

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Who can I write a complaint to?

Amber Kime | Sep 20, 2019
Marquis Dunbar | Sep 20, 2019

If you go to the website www.sugarfactory.com at the bottom of the home site there is a link that says "contact us" you can fill a form out regarding your experience.

How much are those bowls of alcohol I don’t see any alcohol pricings anyone know please thanks

Noelle Maldonado | Sep 20, 2019
Tanner Claiborne | Sep 20, 2019

Hey I work here! So its 24-26 without the alcohol and 32-40 with the alcohol. They're 60 oz each and with the liquor they have about 10 oz of liquor in each. Definitely recommend sharing them but if you think you can handle one on your own go for it!

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What time do happy hour run? What are done of the deals?

Jervel Garmon | Sep 20, 2019
Tommy Bahama | Sep 20, 2019

Best to look on website as it changes

Do Orlando location show sports/nfl on Sundays?

Ashley Bates | Sep 20, 2019
Jeckman 072 | Sep 20, 2019

They had football on when we were there.

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Do you have crepe cake

Britney Ok | Sep 20, 2019
K Rock | Sep 20, 2019

No

How to cancel a reservation

Crystal Evans | Sep 20, 2018
Apollo Rodriguez | Sep 20, 2018

I think you can also cancel on line. They never answer their phones.

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Are they open the day after Thanksgiving ?

Ready Now | Sep 20, 2018
G M | Sep 20, 2018

I went on their website and it says they're closed ON Thanksgiving day. So yes, I believe they're open the day after. :)

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How much due the drinks run

Rozena James | Sep 20, 2018
Donna Queen | Sep 20, 2018

The large goblets range from $25-$30. You will enjoy it!

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How much does it cost to get in

Patrick Jones | Sep 20, 2018
Jennifer Clark | Sep 20, 2018

It's a restaurant

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Do you guys have Pepsi products??

Valerie Harris | Sep 20, 2018
Omar Jones (Buck) | Sep 20, 2018

Coke products

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S

Anonymous | Sep 19, 2022
Anonymous | Sep 19, 2022

u

Why this place is so overpriced, with bad food and horrible service, when it has so much potential??

lili sanchez | Sep 20, 2018
Karl Thomas | Sep 20, 2018

I don't know when you went, but our food was delicious. The drinks and meal were expensive, but it was a lot of alcohol in the drinks.

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Wow with the reviews I'm second guessing myself to bring my daughter for her sweet 16 Birthday and she the one who picked this place we never been to the sugar factory do I don't know if I should let her test the waters or tell her to find another pl

Lisa T. Jones | Sep 20, 2018
Luis Rodriguez | Sep 20, 2018

I think it's a great place for a party. They have non alcoholic drinks. They cater to you. Get the sparkler with dessert. Having a party there she will be the talk at school.

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Is this place expensive

Bonnie Davidson | Sep 20, 2018
Nadia Bostic | Sep 20, 2018

Yes it is

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What do you guys think about the volume of music inside the store, too loud?

Cullen Jones | Sep 20, 2018
diddycan | Sep 20, 2018

WHAAAAAT?!?! I CAN'T HEAR YOUR OVER THE VOLUME BEING CRANKED ALL THE WAY UP FOR THE 30TH BIRTHDAY THIS NIGHT

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What is the most people you can have for a birthday dinner ??

Alan Archer | Sep 20, 2018
Grigori Feresin | Sep 20, 2018

there's no limit, but you should call in advance so they can plan and make arrangements ;)

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