Shake Shack Downtown Crossing

Category: Hamburger restaurant in Boston, Massachusetts

Address: 322 Washington St, Boston, MA 02108, USA

Phone: +18575048932

Opening hours

Sunday: 11AM–9PM

Monday: 11AM–9PM

Tuesday: 11AM–9PM

Wednesday: 11AM–9PM

Thursday: 11AM–9PM

Friday: 11AM–10PM

Saturday: 11AM–10PM

Reviews

Michelle R

Sep 18, 2022

Only downfall. Was floor was slippery from excessive grease on floor. However food was great.

ALON AVIDOR

Sep 18, 2022

excellent excellent Very good

Al-Riyaz Vellani

Sep 15, 2022

A touch overrated...it's average.

James Toubia

Sep 11, 2022

Really good burgers and fries. Quick and efficient service!

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Questions & Answers

Are visitors required to show proof of their COVID-19 vaccination?

Shake Shack Downtown Crossing | Sep 19, 2021
Shake Shack Downtown Crossing | Sep 19, 2021

Customers do not need proof of vaccination to dine at Shake Shack.

Are visitors required to wear masks at this Shack?

Shake Shack Downtown Crossing | Sep 19, 2021
Shake Shack Downtown Crossing | Sep 19, 2021

We only require visitors to wear masks if it is mandated by the local guidelines!

I have a food allergy. Can I eat at the Shack?

Shake Shack Downtown Crossing | Sep 19, 2021
Shake Shack Downtown Crossing | Sep 19, 2021

We’ve got you covered! Go to our Allergy page for more information.

I want to be a Shake Shack supplier! How can I get in touch?

Shake Shack Downtown Crossing | Sep 19, 2021
Shake Shack Downtown Crossing | Sep 19, 2021

We’re happy to hear! Please visit our contact page and select the Become a Supplier tab for more information on how to submit.

I have an issue with my delivery order. Who do I contact?

Shake Shack Downtown Crossing | Sep 19, 2021
Shake Shack Downtown Crossing | Sep 19, 2021

Oh no, we’re so sorry to hear that! If you ordered Delivery from us, you can share your feedback directly through the App by selecting the “Help” button! Either way, we’d be happy to make this right for you. If you ordered from a third-party service, please reach out to them directly about your experience.

What kind of oil do you use in your fryers?

Shake Shack Downtown Crossing | Sep 19, 2021
Shake Shack Downtown Crossing | Sep 19, 2021

We use soybean oil in all our fryers

Where can I find your nutritional info?

Shake Shack Downtown Crossing | Sep 19, 2021
Shake Shack Downtown Crossing | Sep 19, 2021

We pride ourselves on sourcing premium ingredients. Download our nutritional information to learn more. To learn more about our dedication to premium sourcing, check out how we Stand For Something Good.

What can I order through delivery?

Shake Shack Downtown Crossing | Sep 19, 2021
Shake Shack Downtown Crossing | Sep 19, 2021

Most of our classic menu can be delivered, except for our wine and beer.

I had trouble making an app order and now I’m seeing multiple charges. What do I do?

Shake Shack Downtown Crossing | Sep 19, 2021
Shake Shack Downtown Crossing | Sep 19, 2021

Oh no! Usually, erroneous pending charges should fall off your statement after a few days, but if you’re seeing two processed charges for one order, reach out to our team via our contact form! We’re happy to clear this up for you.

Do you charge a delivery fee?

Shake Shack Downtown Crossing | Sep 19, 2021
Shake Shack Downtown Crossing | Sep 19, 2021

We only charge a 99 cents delivery fee on orders placed through our App or Web – and if your order is over $35, we’re happy to wave it! Please note that we also charge a small basket fee for orders $12 & under.

Does Shake Shack deliver?

Shake Shack Downtown Crossing | Sep 19, 2021
Shake Shack Downtown Crossing | Sep 19, 2021

We sure do! Shake Shack offers delivery for App & Web orders from most of our Shacks! We’re also available for delivery on third party delivery platforms like Grubhub, Uber Eats, Postmates, Door Dash and Caviar.

How can I delete my Shack App account?

Shake Shack Downtown Crossing | Sep 19, 2021
Shake Shack Downtown Crossing | Sep 19, 2021

We’re sad to see you go! Hit us up via our contact form with your account email address and we’ll help you out.

What can I order through the App?

Shake Shack Downtown Crossing | Sep 19, 2021
Shake Shack Downtown Crossing | Sep 19, 2021

Nearly all of the Shack classics are available on our app, including our burgers, hot dogs, fries and more.

Why can’t I find a delivery option for Shake Shack?

Shake Shack Downtown Crossing | Sep 19, 2021
Shake Shack Downtown Crossing | Sep 19, 2021

It looks like your location is outside of our delivery radius! We restrict how far we deliver to ensure we’re only serving our guests fresh food in a timely fashion.

Do you accept credit cards?

Shake Shack Downtown Crossing | Sep 19, 2021
Shake Shack Downtown Crossing | Sep 19, 2021

Of course we do! We accept all major credit cards at all locations.

I received a promo code for the Shack App. Can I redeem it in person?

Shake Shack Downtown Crossing | Sep 19, 2021
Shake Shack Downtown Crossing | Sep 19, 2021

While app promo codes can only be redeemed through the Shack App, we’re happy to redeem gift cards and eGift cards for in-person orders (excluding Shake Shacks located in stadiums, airports and international locations).

What are your gluten-free options?

Shake Shack Downtown Crossing | Sep 19, 2021
Shake Shack Downtown Crossing | Sep 19, 2021

We’ll gladly accommodate a gluten-free diet at each Shake Shack upon request. Just ask the Shack team for assistance and they’ll be happy to help. Please reference our Allergen Information page before visiting. Here are a few suggestions for anyone with a gluten allergy: • Any burger can be ordered with a lettuce wrap, and most of our US Shacks offer gluten-free buns. Flat-top dogs can also be ordered with a lettuce wrap. • Our ‘Shroom Burger contains breadcrumbs, so it should be avoided. • Please do not order our fries. The oils in our fryers are filtered through the same equipment as our ‘Shroom Burgers. • Frozen custard should be ordered without the cone, and make sure to double-check the ingredients of the “Seasonal Shakes” with our cashier before ordering.

I have a great site location for Shake Shack! How can I let you know?

Shake Shack Downtown Crossing | Sep 19, 2021
Shake Shack Downtown Crossing | Sep 19, 2021

Thanks for the suggestion! Please visit our contact page and select the Real Estate tab for more information on how to submit.

My Shack isn’t showing up on the app or website. Why can’t I place an order?

Shake Shack Downtown Crossing | Sep 19, 2021
Shake Shack Downtown Crossing | Sep 19, 2021

We want to make sure we offer the best experience to our guests at the Shack, so it's possible that the Shack temporarily disabled mobile ordering. Drop us a line through our contact form to learn more!

Where in the world is Shake Shack?

Shake Shack Downtown Crossing | Sep 19, 2021
Shake Shack Downtown Crossing | Sep 19, 2021

We’re all over! Check our locations page to find the closest Shack to you.

Does Shake Shack Franchise?

Shake Shack Downtown Crossing | Sep 19, 2021
Shake Shack Downtown Crossing | Sep 19, 2021

At this time, we do not offer franchising. Some of our Shacks are operated via licensed agreements. Check out the Partnering with Shake Shack tab on our FAQs page for more information!

Do you accept cash?

Shake Shack Downtown Crossing | Sep 19, 2021
Shake Shack Downtown Crossing | Sep 19, 2021

While most Shacks have at least one register for accepting cash, all Shacks accept all major credit cards.

Shake Shack would be perfect for my event. Do you cater?

Shake Shack Downtown Crossing | Sep 19, 2021
Shake Shack Downtown Crossing | Sep 19, 2021

Ain’t no party like a Shake Shack party! We don’t have an official catering program, but if you email us with a few details we’ll connect you with a nearby Shack to see what we can do. If you’re in the greater tri-state area, you should consider booking our Food Truck for your event!

I know you don’t franchise, but what about a license agreement?

Shake Shack Downtown Crossing | Sep 19, 2021
Shake Shack Downtown Crossing | Sep 19, 2021

Thanks for the suggestion! Please visit our contact page and select the International tab for more information on how to submit. Our International team handles licensing agreements for US Shacks as well.

How can I cancel an order?

Shake Shack Downtown Crossing | Sep 19, 2021
Shake Shack Downtown Crossing | Sep 19, 2021

App orders can be cancelled up to 30 minutes before the designated pick up time. Orders placed for ASAP pick up cannot be cancelled once submitted.

Someone placed an order on my account that wasn’t me. How can I get these charges reversed?

Shake Shack Downtown Crossing | Sep 19, 2021
Shake Shack Downtown Crossing | Sep 19, 2021

We take our guests’ security very seriously and would love to help you out. Shoot us an email with the order details and our team will follow up.

What vegetarian/vegan options do you have?

Shake Shack Downtown Crossing | Sep 19, 2021
Shake Shack Downtown Crossing | Sep 19, 2021

Our ‘Shroom Burger is a great meatless option, featuring a crisp-fried portobello mushroom stuffed with gruyere and cheddar cheese and topped with lettuce, tomatoes and ShackSauce. We’re also testing a new Veggie Shack at select locations. The Veggie Shack can also be made vegan if requested!

I forgot to apply a promo code to my order. How can I apply it?

Shake Shack Downtown Crossing | Sep 19, 2021
Shake Shack Downtown Crossing | Sep 19, 2021

While we aren’t able to retroactively apply a promo code to your order, you can redeem it on your next order while the code is still valid!

What can someone with a soy allergy order?

Shake Shack Downtown Crossing | Sep 19, 2021
Shake Shack Downtown Crossing | Sep 19, 2021

Unfortunately, many of our hot food items contain soy. Based on your allergy, you should not consume our fries, cheese, Shack Sauce or the ‘Shroom Burger. You should be able to enjoy most of our shakes and custards worry-free, though! For complete information on the items that contain soy, please reference our Allergen Information page before visiting.

Which locations have the Shack App?

Shake Shack Downtown Crossing | Sep 19, 2021
Shake Shack Downtown Crossing | Sep 19, 2021

The Shack App is available at most U.S. locations*! From the app’s home screen, tap on the white pane at the bottom of the screen to search for the nearest Shack by city, state, ZIP code or location. If your app doesn’t load locations, you will need to ensure that location services is enabled. *Excluding airport and stadium Shacks

The app isn’t working for me. Who can I contact?

Shake Shack Downtown Crossing | Sep 19, 2021
Shake Shack Downtown Crossing | Sep 19, 2021

We want to help! Take a screenshot if you can and email us.

How big can my order be?

Shake Shack Downtown Crossing | Sep 19, 2021
Shake Shack Downtown Crossing | Sep 19, 2021

This depends on the Shack! Each location sets their own order limits based on what they are able to handle well & ensure great guest service. You can check the locations order threshold by opening the location on the App.

My app order was sent to the wrong store. Can I change the location?

Shake Shack Downtown Crossing | Sep 19, 2021
Shake Shack Downtown Crossing | Sep 19, 2021

Uh oh! Drop us a line via our contact form with your order details. We’d like to look into this for you.

I’d like to place a large order. Can Shake Shack accommodate?

Shake Shack Downtown Crossing | Sep 19, 2021
Shake Shack Downtown Crossing | Sep 19, 2021

We’d love to! If you’d like to place a large order (15+ burgers), email us and mention which Shack you’re interested in, and we’ll connect you.

How do I download the Shack App?

Shake Shack Downtown Crossing | Sep 19, 2021
Shake Shack Downtown Crossing | Sep 19, 2021

Easy peasy. Head to the App Store or Google Play store.

Anyway I can order ahead without downloading an app?

Shake Shack Downtown Crossing | Sep 19, 2021
Shake Shack Downtown Crossing | Sep 19, 2021

While Shacks aren’t able to take orders over the phone, we do have ordering available through our website.

Take Apple Pay?

Jahnye Elíse | Sep 19, 2020
Ignacio Cetrangolo | Sep 19, 2020

Yes

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Is this place open?

Josh Smith | Sep 20, 2019
Ethan Unverferth | Jun 21, 2022

They are!

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