Shake Shack Seaport

Yes. I just called and asked.

No.

We only require visitors to wear masks if it is mandated by the local guidelines!

We’ve got you covered! Go to our Allergy page for more information.

We’re happy to hear! Please visit our contact page and select the Become a Supplier tab for more information on how to submit.

Oh no, we’re so sorry to hear that! If you ordered Delivery from us, you can share your feedback directly through the App by selecting the “Help” button! Either way, we’d be happy to make this right for you. If you ordered from a third-party service, please reach out to them directly about your experience.

We pride ourselves on sourcing premium ingredients. Download our nutritional information to learn more. To learn more about our dedication to premium sourcing, check out how we Stand For Something Good.

We use soybean oil in all our fryers

Most of our classic menu can be delivered, except for our wine and beer.

Oh no! Usually, erroneous pending charges should fall off your statement after a few days, but if you’re seeing two processed charges for one order, reach out to our team via our contact form! We’re happy to clear this up for you.

We only charge a 99 cents delivery fee on orders placed through our App or Web – and if your order is over $35, we’re happy to wave it! Please note that we also charge a small basket fee for orders $12 & under.

We sure do! Shake Shack offers delivery for App & Web orders from most of our Shacks! We’re also available for delivery on third party delivery platforms like Grubhub, Uber Eats, Postmates, Door Dash and Caviar.

We’re sad to see you go! Hit us up via our contact form with your account email address and we’ll help you out.

Nearly all of the Shack classics are available on our app, including our burgers, hot dogs, fries and more.

While app promo codes can only be redeemed through the Shack App, we’re happy to redeem gift cards and eGift cards for in-person orders (excluding Shake Shacks located in stadiums, airports and international locations).

Of course we do! We accept all major credit cards at all locations.

Thanks for the suggestion! Please visit our contact page and select the Real Estate tab for more information on how to submit.

At this time, we do not offer franchising. Some of our Shacks are operated via licensed agreements. Check out the Partnering with Shake Shack tab on our FAQs page for more information!

We want to make sure we offer the best experience to our guests at the Shack, so it's possible that the Shack temporarily disabled mobile ordering. Drop us a line through our contact form to learn more!

Thanks for the suggestion! Please visit our contact page and select the International tab for more information on how to submit. Our International team handles licensing agreements for US Shacks as well.

We take our guests’ security very seriously and would love to help you out. Shoot us an email with the order details and our team will follow up.

While Shacks aren’t able to take orders over the phone, we do have ordering available through our website.

This depends on the Shack! Each location sets their own order limits based on what they are able to handle well & ensure great guest service. You can check the locations order threshold by opening the location on the App.

Easy peasy. Head to the App Store or Google Play store.

We’d love to! If you’d like to place a large order (15+ burgers), email us and mention which Shack you’re interested in, and we’ll connect you.

Uh oh! Drop us a line via our contact form with your order details. We’d like to look into this for you.

Not sure if they are or are not hiring at age 15 but since they serve alcohol I think you have to be 18

Yes they do. At all locations. For future, Around Holiday season they have great deals on gift cards that include the annual Shake Shack ornament