Social Security Administration

Category: Social security office

Address: 3511 Shannon Rd #200, Durham, NC 27707, USA

Phone: +18007721213

Opening hours

Sunday: Closed

Monday: 9AM–4PM

Tuesday: 9AM–4PM

Wednesday: 9AM–4PM

Thursday: 9AM–4PM

Friday: 9AM–4PM

Saturday: Closed

Reviews

Amitha Koski

Jul 13, 2022

The facility is new and clean. I started my name change (marriage) application online, and was directed to complete the application in person at an SSA office. I came in at 12:30 on a Wednesday and was out in 15 minutes. My experience was pleasant and professional.

Stephanie Jones

Jul 1, 2022

Needed to change my name after getting married. Was in and out in less than a half hour! Honestly shocked at how easy it was.

CLO

Jun 27, 2022

Good experience with this office. It was a smooth process. Thank you for all your hard work

Sarah Newsom

Jun 9, 2022

Was in and out in 15 minutes . No appointment. Guard at the desk very nice and helpful.

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Questions & Answers

what number do I call to set up and appointment for my local social security office

Rosa Hester | Sep 19, 2018
Virginia González | Sep 18, 2020

What is the phone number to talk and ask a question

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What is the direct number to the Durham office

Charanda Smith | Sep 19, 2018
Faud Wail | Nov 22, 2021

When I call my local SOC SEC here in Durham NC I'm put on hold; however within 10 min, the call ends before I speak with an agent.

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can i get an appointment or do i just show up and wait my turn

Dana Zoy | Sep 19, 2018
Joyce Caylor | Sep 19, 2018

You can schedule an appt usually a few weeks out. Or just go in, but allow yourself some time. It could be a long wait depending on how many people are in there that day

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Lost SS card. How do I get a new number issued and destroy old one

Gwen Valentine | Sep 19, 2018
Peggy Dreher | Sep 19, 2018

I leave for the military in 2 days. I need a social security card. Is there anything I can do to be sure I have one for Thursday?

Can I get someone to help me with a medicare problem there?

Priscilla Lopez | Sep 19, 2018
Laura B | Sep 19, 2019

Go to Medicare.gov. Don't worry. They recently changed to a new system and assigned a new Medicare card to everyone.

I have tried to contact for several months, the wait time is ONE HOUR OR MORE, this is HORRIBLE! I understand some wait timing. WHY NOT THE OPTION OF A RETURN CALL!

Gwendolyn Perry | Sep 19, 2019
Laura B | Sep 19, 2019

Believe it or not, that's normal. You can leave a message with your number and they will call you back.

What's the use of having a forum if none of the questions are answered ?

Chuck Abernethy | Sep 19, 2018
P I | Sep 19, 2018

I don't know, lmao

Can my son get on SS disability for having ADHD?

Crystal Reed | Sep 19, 2018
Rosi Ramirez | Sep 19, 2019

Yes

How long does recertification takes

clifford Cotton | Sep 19, 2018
Laura B | Sep 19, 2019

It can take up to 60 days but it's usually shorter than that.

What is the process for closing out a social security number after someone has passed away?

Dennis Peaks | Sep 19, 2017
Judy ClayJones | Sep 19, 2018

For my cousin

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How do you make a formal complaint against an employee? I received a call through the call option and the representative was extremely uncouth. She was talking over me and mumbling inappropriate statements in the background.

Canedria Hall | Sep 18, 2020
BullCity Underground Mayor | Sep 18, 2020

Call your Congresswoman or Congresswoman to complain. The head of Social Security will not be a an advocate for you.

Can i call to change bank accounts

Rodney Wilkes | Sep 19, 2019
BullCity Underground Mayor | Sep 19, 2019

Yes you can if you have all the information required. ie: routing number and account number.

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How do I find out if I can receive benefits from my husband after I turn 60?

Sheila Curtis | Sep 19, 2019
Donna Sharpe | Sep 19, 2019

If your husband is deceased and you have not remarried you can draw off of his social security at 60,if you are working there is a limit to what you can earn and still draw the social security

How do I make an appointment (Durham NC) ?

Faye Williams | Sep 19, 2019
Brian Mumphery | Sep 19, 2019

Just call and ask to make an appointment with your social worker

When a spouse dies does the wife get some of her husband's social security benefits?

Sandi Jarr | Sep 11, 2022
Eugene Allen | Sep 14, 2022

That's a complex question best left to the experts

If I want to start drawing my social security in January, when do I need to come visit your office? I will turn 62 in January.

Angela Dunkley | Aug 28, 2022
Angela Ward | Aug 28, 2022

I would schedule a retirement claim appointment sometime in October 2022.

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can u welcome in now or they just doing by appoinments

Quill Ingram | Aug 28, 2022
Brenda Trice | Aug 28, 2022

Walk in at Durham

How do I set up an appointment at my local social security office?

Elizabeth Jordan | Jul 20, 2022
Mrs. Monica Karuri | Jul 20, 2022

You must call. Walk-ins are quicker

I have been calling the number to try and get an appointment for weeks now and gets no answer. Evidently the number you got posted is incorrect. Can you please give me a working number because no one is answering the number that posted.

patricia gix | Feb 20, 2022
michelle Eversole | Feb 20, 2022

Go on the website the number will show on there to direct you to the correct location you want

do i need an appointment to apply for a social security number?

Idrissa Kamara | Dec 22, 2021
Jennifer Woods | Dec 22, 2021

Yes. Everything is an appointment right now. Call them. I believe they can start the application over the phone and will set you up an appointment. It's actually really nice dealing with them right now. It's very organized. You are in and out without waits.

Trying to get a replacement social security card, can I send in his life insurance policy it has his name on it and him birthday

ann Mcphail | Sep 18, 2021
Njideka Okonkwo | Sep 18, 2021

It is best you call the Social Services Administration office. You'll get all the answers you need. Just be patient and wait to be connected to any of the helpful officers.

Are they allowing people to come to the office or do you still have to mail in documents ?

Sonics Shadow | Sep 18, 2021
Dan K | Sep 18, 2021

You can put in a request for an appt but they are only scheduling "essential" ones. Very few appts meet the "essential" category as of last week.

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Are you closed because the virus

Bryanna Durden | Sep 18, 2020
Meda Connor | Sep 18, 2020

No

how to contact security office

Thebestieplayroblox 2 | Sep 18, 2020
Michelle | Sep 18, 2020

Usually in person

I have a homeless lady that comes to my work everyday and I would like to know the steps I can help her take to begin to get some social assistance

Jenny Gloade | Sep 18, 2020
Michelle | Sep 18, 2020

Go to the office and start there ... They never answer the phone and if they do that can't give any advice over the phone

what number do I call to set up and appointment for my local social security office

Emily Van Dyke | Sep 18, 2020
Monet Peterson | Sep 18, 2020

You dont ...walk in only. 2nd floor not a long wait.

what happens to social security benefits after death ?

Kamala Hogan | Sep 18, 2020
Donald Hardin | Sep 18, 2021

My wife has recently died, can I get her social security

How do i get in touch with the Durham office that contacted me in my email

Bessie Fois | Sep 18, 2020
Judy Morgan | Sep 18, 2020

Social Security does not communicate via email. You can visit them in person at their office on Shannon Road.

Can I get the appointment sooner if it involves my check noo being deposited into my account.

Connie Johnson | Sep 19, 2019
Mark Morris | Sep 19, 2019

No

l lost Medicare what can I do

kook cho | Sep 19, 2019
Mark Morris | Sep 19, 2019

Call your locate office and request a new one be mailed to you

What Identification do I need to bring to sign up for social security?

Susan Rowland | Sep 19, 2019
BullCity Underground Mayor | Sep 19, 2019

Photo ID or license

How Do I Find Out If Someone Used My Son Social Security Number ?

Tahir the ROBLOX Gamer | Sep 19, 2019
ColeyCole 45 | Sep 19, 2019

Call or go to social security and inquire about that. Prove you are his mother by having your ID and his birth certificate or social security card. All original forms. Hope that helps

How do I get an appointment? To get my "Real ID" (this is Durham, North Carolina) I called my local SS office and the guy who answered the phone said they don't give appointments.

sue howell | Sep 19, 2019
Heather Wendt | Sep 19, 2019

They don't give appointments. You go in and take a number. The would be for a social security card. NC Residency is a different agency and done online.

How do I schedule an appointment?

Mark Dewhirst | Sep 19, 2019
J C | Sep 19, 2019

You should go on line to register first and then they'll send a mail to you, you need to follow the information to go to the social security office.

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How do I change my last name after I marry?

Yogi Andrews | Sep 19, 2019
Sheryl Smith | Sep 19, 2019

Go to the social security office and fill out the form wait to see someone and they will put your info in the system.

I need to register for Medicare Part B, effective 1 January 2019; do I send it through Medicare or Social security? THX

Deborah Samantha Johnston | Sep 19, 2019
Karpova Ira | Sep 19, 2019

Not through Social Security

I am receiving Social Security Disability, have legal custody of one of my (Minor) grandchildren and have been raising him for the past 8 years. A friend told me that based on these circumstances I should be getting additional Soc Sec. Is this true?

Mark Rosenthal | Sep 19, 2018
brian ware | Sep 19, 2019

Yes. Surviver beniffits. Did your spouse die.,?can be alot

Where is this from the movie theater on mlk parkway? I know how to get to the amc place but not social security

Jazzfan 285 | Sep 19, 2018
Grace WYKE | Sep 19, 2018

3511 SHANNON RD.#200,DURAM NC.

What is the minimum retirement age for someone born in Jan. 1958?

Norma Stanley-Gibby | Sep 19, 2018
Mark Morris | Sep 19, 2018

62 early retirement, 66 full retirement age

How can I get a new SS card

Phillip Green | Sep 19, 2017
Neha Kaul Pankow | Sep 19, 2017

Take your old one and whatever proof/documentation you need for your new one (example: naturalization certificate) to the office. That's it. You can call them to check what documents you need.

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