Specialty Pools

Patricia Salesky

Each specialty contractor was professional,efficient and took pride in their work. Monica the Operations Manager, Is very professional. She is dedicated to her customers. She takes pride in providing Excellent Customer Service!! She was a pleasure to work with. I would highly recommend Specialty Pools .

Carol H

We hired them to remodel our pool and backyard. We had problems throughout the process. They made the outdoor bar the wrong size and just added on concrete to the bar top to extend it without reinforcement, they did not level the ground properly before installing the travertine patio which caused it to be very uneven and caused titles to crack. We had them out for warranty work and received a lot of push back. They finally did the repairs, but still left some tiles uneven and cracked. They also did not do a nice job of installing pool edge travertine so it looks sloppy and crooked. They didn’t even want to finish out the outside edges of the hot tub with tiles, leaving concrete exposed. We had to argue to get it finished and looking halfway decent. They did not install rebar over the pool spillway which caused it to crack all the way through. They did repair as part of the warranty work, but not without argument first. We also discovered, when we hired a different pool electrical company, that they had previously installed a 60W indoor light bulb in our in-pool light fixture which is very dangerous and could’ve caused electrocution. We felt like we had to fight to get things done right in the first place and to get things fixed. It was a very frustrating process. They had different crews show up all the time and the scheduling was very unreliable and unpredictable. The quality of work was varied depending on who showed up that day. It took much longer to complete the project as a result. We would never work with them again or recommend them.

Dylan Adams

Expect “surprise costs”, slow work, and poor communication. We signed our agreement with Specialty in July of 2020. It wasn’t until March 2021 when our pool was completed and we conducted our final walkthrough. I’m not sure if this is standard timing for pool construction, but it’s certainly not the 2-3 months we were promised upon signing with the company. We are about 10k over the budget I was promised. It is now March 4th. They still have issues to correct on my pool. Two sales people came out to look at my issues. After looking at the issues I waited 4 business days for my project supervisor to reach out. The sales people obviously didn’t communicate or my project supervisor didn’t listen to them because he’s asking what issues need to be addressed. What an Absolute joke. There have been multiple times where their lack of communication have delayed my project. Multiple requests I’ve made that they never completed. Extremely frustrating to receive such a poor quality of service when you spend this amount of money.

Paula N.

Why are the reviews so old? After the service I received today. I waited a month for my appointment they called and confirmed then after they no showed I received a call from a guy who was Bee s-ing me and more worried about pricing then what I wanted in a pool. The lady who was actually supposed to show up never called. He said she would call later today or come by later today and never did. Can you imagine waiting a month for an appointment to have a confirm then just not brother to call or text. Wasted my day waiting around.