Holiday Inn Express Plattsburgh

CAROLE BRIAND

We were visiting Plattsburgh for Ausable Chasm and needed a place to stay for one night from Canada. We’re disappointed with the Quality Inn across the street and booked this hotel at the last minute. What a treasure of a hotel! Online reservation was a breeze. Price is fair. Well located next to hwy (couldn’t see or hear it) near mall and Butcher Block restaurant. The whole place is clean and well maintained. Reception lady was very welcoming and answered all our questions patiently. Our room with king bed was cleaned and ready to go. We even used the pool. (Water a little cold for my taste) Free pool towel, cute modern little gym. Quiet room at night. The have a little store for snacks, computer areas charging stations. For the room price we ate a full breakfast in the morning buffet. Diversified and delicious. It will be our fave hotel on our next trip to Plattsburgh. Well done!

Angela

Positive: It is walking distance to shops. I enjoyed the free breakfast. Negative: Was not able to use the safe in the room.

No OnE MaJoR

The hotel itself was clean and the rooms were clean and tidy as well! The only flaw about the room was the bathroom it was extremely small and considering that I am a big guy it was like going into a skinny small pantry to take a leak! Now the pool was also something that was a let down as it was extremely small and not heated. The breakfast could have had some more of a variety and the sausgae patties tasted a hell of a lot better than the links. Holiday Inn Express is a over nighter for your average size people!

Dr Chris Minacapilli

Do not stay here. I booked a room from 3/1-3/3 for work. I Booked through my podiatry association site on feb 18th and the total was $197.92 I get to the hotel on 3/1 to check in and the girl at the front was having trouble with her computer. She then asks for my card to hold a $50 pending charge that will be refunded when I check out. Ok no problem with that. I then see a pending charge on my card on 3/2 for $146.72, I went to the front desk and questioned what this was for and the same person that originally checked in said not to worry about it, it will not be charged when you check out. I then go to check out on 3/3 at 5:30am and I see under my door a holiday inn express charge invoice for $146.72. I again asked at the front when checking out and was again told I will not be charged that amount that the room was already paid for. Well guess what I was charged that $146.72. I called the hotel to find out what that additional charge was for and I was put on hold then the phone was picked up by three other people that had no idea what I was talking about until I was eventually hung up on. Had to call my bank to dispute this charge. This is so unfortunate because I had no problem with the room, but the scam of charging me twice and telling me where will be no additional charge is just plain wrong.