Luxury & IMPORTS

Estella Smith

Purchased a 2017 Chrysler Pacifica for about $28k from DeMarcus. After bringing it home we noticed some over spray and contacted DeMarcus- we were told it would be about $200 to fix…. Then our check engine light comes up within a week. We call Demarcus and he tells us we are under warranty so we half to pay 1/2 if parts and labor. After getting the vehicle thoroughly inspected, it appears that there is a crack in the cylinder and the engine needs replaced. Seems like something you’d find out during their vehicle inspections that they claim to pride themselves on. Yes, part and labor are still covered under warranty and we are responsible for 1/2 the cost. Contacted Molly who is allegedly the service manager to see if there was any way to better remedy this situation. She said she would contact us back but we’ve tried to reach back out and have not heard back. Will not purchase another vehicle from them and will warn all my friends and family.

E

Buying process took a lot longer than expected because of staffing- but went smoothly; friendly customer service all around.

ellen bollinger

Best car buying experience i have ever had

Donald Hinton

We have never had a better experience in buying a new used car than we had with Luxury and Imports in Leavenworth, KS. They were very nice to work with and made the whole process very easy. We will definitely be a returning customer!