Verizon

Lani Allman

Be VERY careful if you buy a phone from Verizon – especially if it’s an expensive phone! On April 15, 2022, we purchased a Samsung Galaxy S22 Ultra 512 GB Phone online from Verizon. About 3 weeks later the phone began to malfunction. We called to ask to have the phone replaced and were told that only by taking it to a brick and mortar store could we get a new, rather than refurbished, phone to replace the malfunctioning phone. We all work full time, so it was a week before we were able to get to a store – where we were told the phone could not be replaced there because it wasn’t purchased there. We were told we had to go to a corporate Verizon store. There followed a frustrating series of contacts with Verizon and Asurion where no one was able to do what needed to be done and where our inability to spend hours at a time either on the phone or traveling meant nothing satisfying happened. At one point a refurbished phone was sent when we had been promised a new phone AND soon the refurbished phone began malfunctioning in the same manner as the original phone. Between them, Verizon and Asurion tossed us back and forth until they were able to say, on May 16th, that the 30 day limit on returns was past and we would have to deal with Asurion and pay the $249 deductible and take whatever Asurion chose to send us. When dealing with Verizon and Asurion – remember the ancient advice: Caveat Emptor! Don’t expect any help from either company if you can’t spend the hours it might take to find someone who will be able to make a decision and have it stick. EDIT: I responded to their request but they have ignored me.

Marcy Moore

Everything seemed fine and dandy in the beginning when we gave them money for 4 phones, but then when we got the actual phones they couldn't activate them for us. We waited 20 minutes for someone to help us and then waited another 45 minutes for the guy to figure it out, and when he couldn't, he says their activation servers were down and that he would call us when they came back up. We never got a call. We came back in the next day and no one would help us, had to wait another 30 minutes. We tried voicing our concerns to Chris, the manager, and he completely ignored us and started talking to another lady while we were still talking. This has been a mistake and we now regret getting phones here. What happened to good customer service? Austin, another manager had a better attitude and actually came out to our car to see what he could do. So, that's a positive. Thanks for at least acting like you care, Austin.

Jason Kirkbride

I've been with Verizon for over 20 years. Phone support has always been great. In person support however is.....well in the words of the associate "not my problem take it somewhere else." I left Verizon for their competition.

Lynn Marie

I always love this store than other Verizon store coz they were more friendly and nicer here also they don't push u out to buy what u don't like to buy .. ❤ more Gwapo working here too is A big + 😅