L'Fay Bridal

christia malonga

Said yes to the dress here. Bought a Milla Nova gown. Most of the gowns are great quality

Esther S

TLDR - beware! I had a nightmare experience at this store. They play bait and switch games, disappear once they make a sale, and the regional manager is either condescending or an outright racist. A full accounting of my nightmare experience would take a novel, so the abridged experience is below. I was so excited for my wedding dress - apart from size, the dress I found in the store was exactly what I was looking for. However, when I received the dress half a year later, I noticed several details were different. Only after, did I find out the dress they sell may not be the dress they ship you! The dress details (scalloping and cups) were completely different on the dress I received. You'd think these would be easy fixes to address, especially when sales associate and the manager agree that the details on the dress don't match the one in the store. I'm not sure if anyone else has had this experience, but it was difficult getting a hold of my sales associate, Valerie, after the sale. She'll wait until near business close to give you a call and disappear minutes later when you try to call her back. I guess the customer doesn't matter after they have your money. When I finally was able to get a hold of Valerie, she said that to make the dress they sent look like the sample in the store, they would charge an additional $800. Even if I let them take advantage of me, I had no confidence in their ability to deliver on their promises. Bridal store? More like circus. I was sent personal information for a different bride and experienced delays because of wrong shipping labels due to mis-spelled addresses. No one was willing to be accountable to correct these errors. The final straw was the regional manager sending a nasty, threatening, off-color email. "As of 12Pm today UPS will be canceled and we no longer can offer our help . You had your chance to have Designer herself correct little lace difference on the neckline ( as you know all dresses are handmade not copy on machine in China ) and you still didn’t take it ..." Thanks Renata, you'll be happy to know my Chinese fiance wants nothing to do with any dress you sell. I'm scrambling now to find a dress alternative, I won't be wearing this one because of all the trauma associated with dealing with Valerie and Renata at L'Fay. I hope your experience will be better than mine, but why take the risk? BRIDES- wedding planning is stressful enough so do yourselves a favor and buy your dress at a different boutique.

Vanessa Maringola

I am from Toronto, Canada and I had booked an apportionment at L'Fay bridal when I was visiting NYC. I had an amazing experience. They had a beautiful selection of gowns. The staff was friendly and helpful. Overall, I would recommend L'Fay to all brides.

Kristina Fuhrmann

My experience at L’Fay was a true fairy tale. Mckenzie is the best, so sweet and so considerate. She gave me the most amazing treatment, and found me my dream dress. I went in having a completely different idea about what I wanted, and she let me play around and find something so unique and special. My sister came in the next day and also found the most perfect, gorgeous dress, thanks to Mckenzie’s expertise. Getting to spend time with my mom and sister amongst these exquisite gowns was a memory I’ll never forget. Randy did both my sister and my alterations and he went above and beyond to make our dresses perfection. He is a true gem and incredibly skilled. I will really miss going in and seeing these beautiful people.