Fairfield Inn & Suites by Marriott Florence I-20

Rahul Jain

New hotel… or at least looks new and very well maintained. Our room has contemporary furniture, beautiful curtains and blinds, comfortable mattresses. Right off of 95… and there is a Tesla supercharger very close by.

April Gary

Room was clean. Front desk staff and breakfast attendant was really friendly. Definitely consider staying there again soon.

Whitney Ince

Checked inn evening of 03/20/22, Clerk was very friendly and helpful. The outside of hotel, lobby and gym were all very clean. However the room was not up to Marriott standards. The towels in room were very small and old/thin No shampoo was in the bathroom and shower was stained/ dirty looking. However the worst was no hot water it was lukewarm at best both in evening and at 7am following day. Bed was fine and so was heat. Many other hotel choices in area won’t stay here again

Cindy Collins

We are Lifetime Titanium with Marriott. We stay loyal to the brand. I have to say that the lobby of the hotel is fine. The desk clerk should get 5 stars. Our room should get zero stars! We opened the door to a hole in the carpet the size of an orange. Nice trip trap. The bathroom shower did have black mold. The two bath towels were. NOT Marriott towels and BOTH had holes in them. The linens were not Marriott quality either. In fact, my pillowcase was so full of snags and pills that I could not sleep on it. Fairfield management, PLEASE DO NOT RESPOND WITH THE OBLIGATORY “so sorry about your experience and we will address these issues! Corporate needs to pay a visit to this location