TruGreen Lawn Care

William Larsen

I have been a customer since May 2022 I wanted a greener yard and no weeds, well here it is Sept and my grass is yellow and more weeds than before. I contacted customer support and was to they would send someone out for a free service. They also refunded me for 1 of my services unfortunately no one showed up to do the free service. I called back and asked for a full refund and was told they don't give refunds but will give me a service free well since they didn't come the first time I said I just wanted all my money back. I was told no refunds. This is a terrible company with bad customer service and I will be not only telling everyone I know to not use them and postin on Facebook but I'm thinking about contacting the BBB. This is no way to do business.

Jennifer Jackson

I signed up for the pest control in July due to finding a ticks on my pup. After signing up they came out to perform the service less than a week later which I was happy about. The young lady came and sprayed and thought everything was great until later that night I let my dogs out and my husband and I were sitting outside and next thing we know the dogs were in front running around. She don’t shut the gate after performing the service. I called the next day and they didn’t seem to care much. I gave them the benefit of the doubt and said we are all human we all make mistakes. Then when they were scheduled to come back I received a notification the day before that they would be out to spray the next day so I called and asked to please leave a note on my account to make sure to close the gate after performing the service the lady that took the phone call was making me feel like she really didn’t care however she said she put the note on my account (I don’t think I should have had to make that request I felt it’s common sense to close the gate boy was I wrong) Same lady came out the next day to perform the service I had to work so I told my son and husband to please check the gate after she leaves to make sure it was closed. Well guess what??? Yep you’re right the gate was wide open. So I callEd them to cancel my service they asked me why I was canceling I explained the situation no apologies nothing. I was put on hold for a while I finally had to hang up since I was at work. I called back later to make sure my account was canceled she said yes then 30 minutes she comes back to the phone and says I have a balance for the service performed that day. I was like I requested something from your company with non compliance and now you want something from me. I told her I wanted to speak with a manager and she said she would leave a message for someone to contact me a few days later a lady called me and that’s when I got my first apology and she said she would pass the message along and it would be brought up in the technician meeting. And that was that. My mother has had horrible experiences with TruGreen but I still gave them a chance anyways. Well that’s what I get for not listening to my momma.

Michael Sadovsky

Visual result within first year. And better and better result each year.

Stacey Swanson

I wish I could give the company 0 stars. I was recommended by a friend who has used TruGreen in Cedar Rapids, Iowa for years but the company in Omaha is horrible. I received a phantom application. I was scheduled for a treatment on Wednesday and they never showed up. ( I work from home and knew they never showed. I also had no flag or paperwork left). When I called the customer service lady said it showed in the computer that I received a treatment and not only did I receive a treatment but it was noted that I had bugs in my yard. I then proceeded to get called by Tanner to follow up on my bug problem 3 times! Each time I told him, that I didn't have bugs because I NEVER had anyone show for the treatment. The 3rd time Tanner called and he realized who he had called for the 3rd time, he hung up on me. I then called customer service to try and get this all resolved, she put me on hold, we got disconnected and she never called me back. When I called back and asked for her, I asked her why she did not call me back and she said, "another call came in". Well that told me they really did not care about me or making things right so I cancelled the rest of my service for the year. There are lots of lawn services, so people don't waste your time with a company that is rude and honestly a bit shady.