Metropolitan Utilities District

Category: Gas company

Address: 7350 World Communications Dr, Omaha, NE 68122, USA

Phone: +14025546666

Opening hours

Sunday: Closed

Monday: 7:30AM–5:15PM

Tuesday: 7:30AM–5:15PM

Wednesday: 7:30AM–5:15PM

Thursday: 7:30AM–5:15PM

Friday: 7:30AM–5:15PM

Saturday: Closed

Reviews

Sheena Bouquet

Sep 14, 2022

Mud is a terrible company who constantly over charge people for ther3 services. Would never recommend anyone to use when. Even the supposed to be mangers here are no help nor do they care.

brian dozier

Sep 13, 2022

We were in dire need of getting a proof of residency to get the kids in school. We accidentally went to the corporate office and there was a gentleman there named Jeremy who was absolutely amazing. If everyone that works there is as nice and courteous and helpful as this guy then everyone there has to be completely amazing!! He did not have to help us, we were in the wrong building, and he still went above and beyond to help us. Wow. Thank you Jeremy and security staff!!

Liesl Lucas

Sep 6, 2022

Blair was amazing on helping me over the phone!!

Ashleigh Abels

Aug 30, 2022

This is probably pointless but I've been through the ringer with MUD today for two hours simply because I got a new debit card and missed ONE payment because I spaced updating. I am now not allowed to pay online or do auto pay for the next year, I have to drive cash down to a kiosk downtown. It took rounds with 6 different reps before I got to that information though......what a disaster of a company. However, it doesn't really matter because it's the only option in Omaha for utilities.

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Questions & Answers

What mud does when the turn on/off water can't be located outside of the house

Deysi | Sep 17, 2018
Shawn Hubbard | Sep 17, 2018

MUD can be contacted during customer service hours to locate outside lines

I live in an apartment complex and my MUD is billed to me with my rent monthly. I was informed by the apartment manager that my gas bill is totaled with all the 1 bedroom apartments in my building and split between the 7 units. Is that legal?

Lynne Tague | Sep 16, 2020
Adrienne Elliott | Sep 16, 2020

It sure shouldn't be

What is deposit

Delories A Walker | May 19, 2022
Hunter Kendall | May 19, 2022

It’s $100 deposit, and $15 activation fee

Good morning,how do I apply for the $500 credit

Latrina Cullum | Sep 16, 2021
Jean Urban | Sep 16, 2021

How do I apply for the 500 credit

Why is MUD service truck used for a daily driver ? My next door neighbor driving his mud truck number 369 everyday ? Is everyone who works for mud is eligible for a personal use ?

birol isbilir | Sep 16, 2020
Dennis Adams | Dec 20, 2021

Yes for emergancy purposes get over it

My Name is Indobasa. I live in North Omaha. I see every week , that the trash-pickup car came to collect the trash of My neighbors, but not mine. I don't know what to do? And It has been over a year since i started living here. Guide me.

Ven Indobasa | Sep 17, 2019
Patti McIntosh | Sep 17, 2019

Call mud

Bathtub faucet drips at a rate of eight ounces per hour. What is the cost?

Dorothy Winterberg (Dottidotdot) | Sep 17, 2019
Shawn Hubbard | Sep 17, 2019

Google maps in not for questions like this. You would need to call the business and discuss question with MUD. This forum is for things like reviews, hours open, notes about closing holidays etc.

How can I find my bill

Martha Pierce | Sep 17, 2019
Don Lytle | Sep 17, 2019

Create an online account via https://myaccount.mudomaha.com/

Is garbage disposal paid for through MUD or someone separate in Omaha?

Catherine Noonan | Sep 17, 2019
MARY CLAPP | Sep 17, 2019

No threw the city of omaha

can I hire M U D to instal a gas line for an oven?

steve perelman | Sep 17, 2019
Worm | Sep 17, 2019

Yes. They will run fuel lines inside

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What are Heat assistance qualifications

Richard Gilbert | Sep 17, 2019
Sam Leach | Sep 17, 2019

I think you must at the address for 6 months. Try anyway. You never know. Also call salvation Army burrows center, then try family advisory

Is it open today

Claudia Lopez | Sep 17, 2019
Bren | Sep 17, 2019

No MUD is honoring President's Day. MUD will be open 02/19/19 7:30 to 5:15pm.

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Is my area on the city sewer system? I don’t see any sewers or man hole covers in the neighborhood. The area is 52nd and Mary street.

David Coles | Sep 17, 2018
jeff cragle | Sep 17, 2018

The sewer system is under the supervision of City of Omaha Public Works not MUD.

My meter is in the basement. It cannot. Be read from outside no glass block. Do I need to read the meter every month and summit on line. The house was like this when I bought it. Water meter.

Steven Polak | Sep 17, 2018
Marc Desciscio | Sep 17, 2018

Call them they should be able to install a remote sensor for you so they can drive by and pick up the signal

What if i was told that my budget payment plan would be 134.00 a mo and do to me not having a gas bill for some years that my ddeposit would be wavered,and i need to no what happend.

Ann Croffer | Sep 17, 2018
Shawn Hubbard | Sep 17, 2018

You would need to discuss with customer service during business hours. Call the number listed on your bill during the week.

What do u need to turn your gas on

Sevelia Cook | Sep 17, 2018
Shawn Hubbard | Sep 17, 2018

Have to call their customer service. Depends on type of service, if you had service before or letter from other utilities

What if the gas meter is inside of the home in the basement? Will it need to be switched to outside if the home is going to be sold?

Georgie Vint | Sep 17, 2018
Shawn Hubbard | Sep 17, 2018

You would need MUD to visit the site for review. Many of the older meters are being upgraded to newer ones currently. Call customer service to schedule review.

What is hr you are open

Julie B | Sep 17, 2017
Shawn Hubbard | Sep 17, 2018

Customer service is available via phone 7:30 am till 5:15pm weekdays.

I have a sinkhole that appeared in my front yard a couple days ago. What is the proper way to proceed?

Donna Whitmarsh | Sep 17, 2017
Shawn Hubbard | Sep 17, 2018

Contact a plumber to see if they can detect the cause. MUD is only responsible for main breaks, not the line to the house.

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