Xfinity Store by Comcast Branded Partner

Category: Internet service provider

Address: 7869 Greenback Ln, Citrus Heights, CA 95610, USA

Phone: +18009346489

Opening hours

Sunday: 10AM–5PM

Monday: 10AM–7PM

Tuesday: 10AM–7PM

Wednesday: 10AM–7PM

Thursday: 10AM–7PM

Friday: 10AM–7PM

Saturday: 10AM–7PM

Reviews

Alika R

Sep 1, 2022

I was so discouraged by past reviews of this store. Because of some of the negative reviews, I almost didn't come into this store to switch over my mobile service to xfinity from AT&T. I am so glad I remembered that people forget to be grateful on their reviews for these people who come to work hard everyday in a store to provide the community with services. My service representative was Daisy. This girl went above and beyond to work everything out for me to switch over to xfinity mobile. Not only did she get me the best deals possible, but she also got my daughter hooked up with a brand new phone more than half the cost. We had several major hiccups that delayed my service for 3 days, all which were not the fault of my rep. AT&T was lagging on transferring my phones. Daisy gave me her personal text message information and even responded to me in her off hours. Who does that? Thank you Daisy for being so awesome and for getting our service transferred over despite the few challenges. They need to give you a promotion or a raise. You deserve it. My experience at this store was excellent and I'm sad that people giving bad reviews couldn't find the gratitude for these services that are truly a luxury to have. Sometimes our stuff breaks down. Sometimes our services don't work. Sometimes our people working in the store are tired of dealing with grumpy people. Be nice and thank your xfinity service representatives.

James Fuller

Aug 13, 2022

Good store. The cable connection was unreliable though. The store did what they are supposed to do- took the modem back and cancelled the service.

Meagan

Aug 8, 2022

Glad there's an Xfinity store close by..I usually pay my internet bill online, but I'm glad to have this place close by where I live..just in case I want to shop or replace something from Xfinity, etc..

J. Cortez

Jul 23, 2022

Ben (at the greenback lane office) was so helpful and knowledgeable. I had a lot of questions, he was so patient and answered all of them. He even gave me a number I could reach him if I needed more help. Above and beyond customer service, very happy with my experience.

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Questions & Answers

Can you provide service to a mobile home park?

Judy Blair | Oct 21, 2021
Ashayal Jones | Oct 21, 2021

Yes if its a stationary address

Is the Xfinity store in Citrus Heights, CA currently open as of 7-14-20

Jeff Ramsay | Sep 16, 2020
Ben Thomas | Sep 16, 2020

Yes

We have cell phone service through you. We want to add 1 iPad to our plan. How much would that be, generally.

Trudy Wolcott | Jul 18, 2022
Steve D Perez | Jul 18, 2022

Well I can tell you truthfully, I have 4 with Comcast and I'm only paying $170.00 that's not bad for unlimited and Insurance.

Do I need an appointment for the Citrus Heights store for getting quotes?

Sheila Parodi | Sep 16, 2021
Abhishek Shah | Sep 16, 2021

You can always walk-in. Appointments are not required.

Do you have to make an appointment at the Greenback store

Barbara Barthel | Sep 16, 2021
Ed Z | Feb 18, 2022

XF will not share the phone # of the store = NUTS: trying to resolve XF problems on the phone drives us nuts.

How do I get a new remote for my unit.. my dog ate it. LOL

Julie Mcmahon | Sep 16, 2021
Ron Johnson | Sep 16, 2021

Walmart

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Can I cancel the service here?

Yulia Bek | Sep 16, 2021
Tammy Jones | Sep 16, 2021

Yes if you are not in a contract. It would probably be better to go to the website

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Can I go into the store to get newer equipment? I've had the same modem and boxes for 5-6 years. I really need updated stuff

Anthony Valdez | Sep 16, 2021
Carley Miller | Sep 16, 2021

Yes

Can I exchange my equipment here?

Joshua Sharp | Sep 16, 2020
Trevor Sparks (Medessec) | Sep 16, 2020

Yes, this location accepts equipment returns and processes new equipment

What is this stores number. Not the 1800 number. Thank you.

Grace Frausto | Sep 16, 2020
Jennifer Sletto | Sep 16, 2020

They won't give it out. I've tried.

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Do you take back equipment?

Peggy Goldsmith | Sep 16, 2020
KRM Belikov | Sep 16, 2020

Do you take back old modem?

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