Citibank

Staks Shine

These people have no real clue whats going on in their own branch and they offer VERY LITTLE customer service. I spent 45 minutes here waiting to be seen and nobody even asked me why i was there; after i spent 10-15 minutes in line, they tell u to sit anywhere and customer service will be with you. I wasn't even dressed like a hoodlum or anything. I just needed help with online banking and got ignored. Customers dont even sign in here. The branch workers randomly pick and chose who they feel like serving. Poor show

W Peeples

Can’t speak to a representative because I’m unable to make an appointment, because there’s no way past the automated system that sends you to a representative that won’t answer the phone so the automated system ends the call. Can’t pay of credit card because every representative is in another country and doesn’t have a clue of how to assist so I’m put on hold for 10 minutes before I’m bounced to another part of whatever country only to be put on hold again. Ask for a supervisor I’m put on hold and bounced to another part of a country... that went on for 45 minutes before I said screw it, citi bank doesn’t want there money account closed. And this is just the ralph avenue location.

giveline thoby

Update: I took of the 1 star because the branch finally took care of the problem. The branch manager was kind and helpful. It took time but they fixed it. Worst Branch to do your banking. Citibank is normally good. But this branch is lazy and unorganized. Do not buy an official check from them. I did and when i cancelled it i never got my money back. Its now 104 days later and I am being given the run around by customer service and the branch. I wish I can give a negative star. Find another branch! They used to have good people about 10 years ago, Josh. Not anymore. They mess up and stick together against the client. I been in there multiple times trying to fix 1 problem. At this point im going to complain to the FDIC. They are holding my funds with no real cause.

Hyacinth John

Banking with Citibank for many years. Three weeks ago 6/2016 the ATM malfunctioned and I could not complete the deposit transaction. It is now July and my account has not been fully credited. Investigation totally inefficient and somewhat incompetent. They were actually contacting the wrong branch. I went to the branch and they have my 7 checks, the question remains why have they not resolved this simple issue? Communication is non existent unless I contact them again and again. Looking for another institution that's competent and efficient.