buybuy BABY

Neda Tavana

Hi, I bought a baby brezza food maker for my son. I wanted something that was glass. But I didn’t realize how the lid was such bad quality and would split into two pieces. Then one day it split and fell and broke, then I cut my finger on it. I’ve just had bad luck with this product. But I took it back about 2/3 weeks after and they said I couldn’t return or exchange it without the box. Well I did keep the box like I normally do but unfortunately we had a leak in our house, we had to relocate and honestly the box was destroyed so we just threw it away not thinking someone would question a broken product that I only wanted to exchange for something that actually worked. I explained that to the manager at the store. But they still refused. All I wanted to do was exchange it for something that works! So basically I have this item $176 that is useless and dealing with a company that is supposed to be mom friendly. Really not nice.

Sarah Irik

*BEWARE for those that shop BUY BUY BABY* August 5, 2022 I purchased a stroller-wagon from Buy Buy Baby’s Creekside (Roseville, CA) location. I made the purchase online for an in store pickup. The pickup instructions were that I had to pick up the item by store closing three days later (August 8th). I realized after purchasing that I could not use the stroller-wagon for Disneyland as I’d intended so I never picked the stroller up. I figured it would be restocked after closing on the 8th but planned to follow up with the store on the weekend. As it turns out, I was charged for the stroller on August 10 (2 days after my deadline to pickup). I figured it was an error due to me not picking it up or canceling the item. After going back and forth on the phone with the store over a few days, the general manager, Beth, told me that the stroller-wagon was picked up using curbside pickup on the evening of August 10 and that it was ME who picked it up. She said that she herself was the one to take the stroller out to the waiting car and that she checks the pickup person’s ID 100% of the time. I asked if someone could have possibly gotten into the online order details and added another name as a pickup person and she said no, I was the only named pickup person. So either this was a very elaborate theft where someone hacked my email and also duplicated my ID to show to an unsuspecting employee or it was an inside job. Too many things would have had to be known and bypassed for someone to have stolen it without help. As of right now, I have filed a police report and I have also filed a claim with my credit card company. I am just so upset that the General Manager has the audacity to tell me that I was the one who picked it up. I have asked for video proof of “me” picking up the order and I was told they couldn’t give that to me. Ironically, I do have video proof that I am in my home all evening on the tenth. I just want others to know that they may find themselves in a similar situation if they use Buy Buy Baby online ordering.

Jason Schmitt

Fantastic customer service. Elaine helped us get exactly what we wanted for our nursery.

Vishal Dholariya

DO NOT BUY any expensive item from this store, in case if you have to return it they are very very unprofessional about it. Went to return an item, in original packaging, not used, just opened the box and we happened to remove a graco tag from the item that is it. When we went to return, manager saw from very far and came rushing to the counter and started opening the box and argued that he/she can not take this becoz the tag is not attached. Very disapppointed also how he was talking and started arguing to contact graco and buy buy baby when I purchased from this store, did not make sense. Again DO NOT BUY from here.