Nothing Bundt Cakes

P O

First off, every time I come into this location I am treated like I am stealing something. I've been asked to show my ID and credit card for my online orders but then other patrons behind me are just given their orders with no question. Second, my cupcakes looked like they were just thrown into the box. I opened the box right before a party and was so embarrassed to see frosting everywhere and cupcakes mashed into each other. They aren't even edible. Now I know why the box was all taped up and the staff didn't show me my order in the store. So frustrating and disappointing. Will not return to this location ever again.

Cher H

Update on this review: nothing Bundt cakes responded to my post. I contacted them via the email they provided. No one ever responded back to me!! It has been 4 months! I have ordered from this company at least once and sometimes twice a month for the past 3 years for my business(5-10 boxes of cakes each time). Last weekend was my daughter’s 10th birthday. I picked up a large customs decorated cake and two boxes of customized cupcakes. When I got home and opened everything , to my horror, one of the boxes looked like this(see the picture)! I called them immediately and asked if they could help me with it as my guests were to arrive in a bout 15 min! THE MOST UNHELPFUL place! After back and forth on the call, I asked for their manager to call me. I sent them a picture of what the box looked like. The manager would not take ownership of the damaged box and blamed it on me instead!!! They would not deliver another box to me to exchange it and said if they did, they would charge 35$ Delivery fee! They didn’t even offer to refund for that one box that was damaged (which is only 25$ and not a big deal, it’s the principle of it that matters! ). The fact that after all these years of loyalty and many $$$ in orders, this place wouldn’t even try to help me was beyond disappointing! I waited couple of days to write a review for two reasons: 1) I wanted to make sure my emotions were cooling off, which they are. 2) To see if they would try to reach out and make it right, which they did not! So here we are! I don’t recommend this place any longer and I will not go back to them! I will try to find a place that takes pride in their products and customer relationship!

Julian Jara

Ordered two 8 inch cakes for an office party. Quality has gone down severely. Dry cake with oily frosting, extremely disappointing. Can’t say I’m surprised though, I’ve heard their employee turnover is high. Can’t keep the good ones I guess

Melissa Barrows

I was so excited to start this job in 2019 because I love baking. But the excitement was ruined by rude coworkers and rude managers to the point I was literally in TEARS. Although the girl who trained me (I forgot her name) was pretty nice and helpful, but the days she wasn’t there the girls who were there were downright rude to me and were really bad at training, they basically just expected me to wing it and didn’t want to help me whatsoever. The last manager Nicolette and Monica always made me feel stupid for simply asking them a question and I can see they were annoyed. I even caught Nicolette rolling her eyes at me behind my back for no reason at all, I just asked “where did you want me to put these?” That’s literally all I asked I mean come on no need to be disrespectful over that, but of course acted fake in front of the owner when he came in one day. So incredibly immature. Then Nicolette gets me fired and doesn’t even have the descentsy to be there when I pick up my last check and discuss it with me. If you’re going to manage a business or be a team lead then you should be professional because this is a job, it is not high school. New employees need to be trained in case you didn’t know and not feel dumb for asking questions when they need your help. But thankfully my horrible experience here led me to bigger and better things. I hope they’re treating their employees they have now better than they treated me.