Global Luxury Suites Downtown Boston

zvi yarkon

To Begin, if you having any problem their is no one to talk to. The Water stream in the shower so low could not Wash. Room not clean no darling shade we Wake up at 6:30 with the sun. Internet did not work on daily basis!! Cleaning poor nothing is good don't com close!!!

Lindsay Fengel

I stayed at 8 Harrison Ave. I was scheduled to stay for 14 days, but only made it to day 4. Sunday evening upon checking in I found the washing machine broken, tv broken, living room lamp broken, bedroom lamp broken and the place is very dirty. The floor is even sticky. I sent an email immediately to inform GLS and to get help. Monday I received no response to my email so I called them in the afternoon. They hadn't read it yet. I waited while they found my email and tickets were issued for the repairs but not for cleaning. They said they would talk to housekeeping first. Tuesday repairs were made. I asked about cleaning and again was told they would get back to me. In the evening I wanted to shower and noticed when the washing machine was fixed they dumped the nasty water in the shower leaving it unsanitary and unusable. I notified GLS of the issue immediately. It was after 5pm so I receive no response on Tuesday. I had to bath in the Kitchen sink. Wed. I again asked for cleaning. I was told housekeeping had already been there but they would come again. It would be scheduled for Thursday. I am now having to bath for the second day in the kitchen sink because the shower is gross. Thursday I returned at 5pm looking forward to a shower and being able to take my shoes off for the first time in the apartment (dirty sticky floor). Unfortunately, I returned to a dirty apartment. I call again and am told housekeeping had cleaned and would not be returning. That is when I took pictures of the larger issues as the smaller debris and the sticky floor don't photo well. The apartment was not a sanitary/safe environment and after trying to work with GLS for 4 days, I ended up leaving and going to a hotel. Oh, the shower felt good! I requested a refund and GLS and they offered to refund me 4 days! They refuse to refund me in full because the contract states non-refundable. I guess it doesn't matter if they hold up their end of the contract to provide a clean livable space. I wish I had read reviews or checked the BBB (1.4/5 rating) before I booked my stay! I would have gone elsewhere. I hope my experience helps you decide to go elsewhere.

donald c

never got to a stay - very very very cvustomere unfriendly - bounced around on the phone never got threw to a person that could help take my money for lodging --DO NOT USE THEM TYHEY DONT CARE

kayla bowner

Charged me for a room, took all the $$ a month a head of time 2 days before the date i was i suppose to have the room they canceled my booking and didn’t refund me until I disputed w/ my bank