Van Pool Transportation Co

Category: Transportation service

Address: 18 Cottage Ave, Wilbraham, MA 01095, USA

Phone: +14135991616

Reviews

kat casley

Apr 2, 2022

Not the best company to deal with

Donna Hebert

Oct 5, 2021

Everyone is awesome

Nicole Desnoyers

Jun 22, 2021

They are the most unorganized transportation company. They take zero consideration into the population they work with. Children with special needs greatly struggle with change and transition but this company only operates for the benefit of themselves and not the clients being serviced. My son has come home in tears that his driver made inappropriate comments about how other kids dress and he didn't like hearing her be mean. They exposed my child to a covid infected driver and never notified me. The school called me instantly to come and get him...that could of been avoided with proper communication. Overall we utilize them because it's who our school district contacts with. If this was something I was required to pay out of pocket then they would never get my service.

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Questions & Answers

Do you have to have a special license to drive the vans? Is there a monitor on the van?

Kathy Lamothe | Sep 2, 2022
Pete Skerritt | Sep 2, 2022

You must either have or obtain a Massachusetts 7D certificate to drive a van with students. Monitor requirement is determined by the IEP for students.

Are van pool drivers suppose to use the vans for personal use? Wondering because i have seen van pool vehicles after 7 pm parked in stop shop in Holyoke or while on the pvta bus i noticed vans on weekends late in the day. Just wondering?

Barbara Montmeny | Sep 17, 2019
Barbara Montmeny | Sep 17, 2019

There were no students i could see in the van. Thou it seems like the vans i did see were going place to place as if it were there own. Dont know how someone could check if the were or not. Just wanted someone to know what i seen.

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