Ulta Beauty

Olivia Needham

Very disappointed in the brand reps occupying this store. I asked them to take me to someone that could help me find a tarte concealer and she decided to do it herself. She was not a tarte rep and did not know how to do her job. She told me to look in the mirror then coaxed me into sitting in the chair to “color match” me but ended up applying her brand, Lancôme’s foundation all over my face, getting it in my eye. She was forcefully telling me my skin was not in great shape making me feel already insecure after asking for help. I felt very taken advantage of as at the end she had told me she worked for lancôme and that she thinks it’s best for my rosacia… which i didn’t even tell her I had. Which made me even more uncomfortable. I told her I did not want anything on my face because I would break out easily with my sensitive skin but she continued to do what she wanted without really. Overall feeling really disappointed and taken advantage of my time when the make up she “matched” for me did not even look remotely how I wanted. She completely disregarded everything I had to say and made me extremely uncomfortable.

emmalyn

really rude employees.. i was with my friend shopping and when i went to checkout i noticed the employee (loudly) addressing another employee that she found an empty kylie lip box and the staring straight into me and my friends eyes.. then accusing my friend of stealing her own makeup she had in her hand and wouldnt let her go until she had proved it was hers. everytime i go to an ulta im disappointed at how many workers follow you around the store giving you no personal space or accuse you of stealing. it's honestly an issue. this lady also stared me down in the parking lot after i had left

Jason

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Arianna Russo

I walked in to return an item that was broken/cracked upon opening it which I wasn’t surprised by because I had actually used one of the testers for this item in the store and it was also broken. The woman who helped me continued to say that’s so weird while standing behind the counter but not really helping me. I was planning on doing so myself, but she suggested I open the product infront of her before I leave as if I was lying or something?? The whole thing was just super weird. I brought her the broken tester and promptly left. I’ve also worked in retail and so I know she could’ve not made it seem like I was just pulling a fast one on her.