Holiday Inn Express & Suites Florence I-95 & I-20 Civic Ctr, an IHG Hotel

Cheri Fountain

Before check in, I only went to the desk to ask a question about early check in and if I could go ahead and pay for my room, the carcasian lady at the desk was very rude. I barely got a word out before she became nasty towards me. The next morning at Breakfast, I went to ask the carcasian lady a question and she actually yelled, the jelly is over there. I said mamm, I was asking about package grits. She yelled again saying no you see we have oatmeal. Everyone else was very nice. The Hotel was very nice, the beds and pillows were very comfy. The AC was a little loud. I will stay again but hope I don't have to deal with those two mean females.

VilanoJohn

We found the property to be friendly, fresh, and clean. Our room was quite comfortable and promoted a good night's rest. Our breakfast was fairly typical of the brands breakfast offerings. The staff at both checkin and checkout were quite friendly and efficient.

Verified Hotel Guest

Positive: The observed the employee quickly and efficiently check-in the guest.She provided our party with exceptional concierge service with excellent directions for where we needed to go. The hot breakfast buffet was excellent. The rooms were new. Negative: Everything was great! I have already recommended this hotel to many friends.

Rob C

Very Clean hotel! Friendly and courteous staff, breakfast buffet area was clean and the food was as advertised. Very clean bathroom and the shower had great water pressure! Highly recommend and will stay here again.