Address: 250 Grossman Dr, Braintree, MA 02184, USA
Phone: +17818481521
Sunday: 7AM–5PM
Monday: 7AM–6PM
Tuesday: 7AM–6PM
Wednesday: 7AM–6PM
Thursday: 7AM–6PM
Friday: 7AM–6PM
Saturday: 7AM–6PM
Sam Gonzalez
I used Banfield in California (Rohnert Park - which was amazing!), so when I moved out to MA, I made an appointment at Banfield in Braintree. My experience was vastly different in the two areas. The day prior to my 3:30 appointment, I get a call to verbally confirm to the appointment - only problem is that this occurs at 9 am and 2:06 pm, in the middle of the work day when I can't readily answer my phone (I work in the schools and have students in my office all day). In neither of the messages (nor the confirmation e-mail) do they state that they need to confirm BEFORE 2 PM or they cancel and schedule over you. So when I called back at 2:15 (not even 10 minutes after they called a second time) and more than 24 hours before the appointment time, they inform me that they have already canceled and scheduled over the appointment. I have waited a month for this appointment only to be dropped immediately due to procedure they don't bother to share with the clients. Additionally, after I called back at 2:15 and stated that I was calling to confirm, the person on the phone laughed and passed the phone to another employee. This was before I was made aware they canceled the appointment. Extremely disrespectful, unhelpful and disappointing. After reading the other reviews, it appears that this is a pattern of behavior that has gone unaddressed. At the bare minimum - include the 2:00 pm rule in the confirmation e-mail, and instruct your staff to include that point in the call. Also, maybe start calling 2 days before to give people ample time to call back because, surprise, people have to work and not everyone can respond between 9-2. And by the way - other Banfield locations will confirm via text. Maybe be up with the times and upgrade your technology. Thanks for nothing! :)
Paula Robles
Bad customer service and service as well.
Richard Howes
The best veterinarian I have been to in a very long time they care about the animals
Richard Blake
Not bad
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No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including: • Vaccinations • Dental Care • Parasite Control • Nutritional Counseling • Behavioral Counseling • Comprehensive Examinations
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
It depends on if you have insurance or not. If you don't an office visit can be between $89-100 plus meds and anything extra
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