Bank of the West

Gene Zoudilov

I have account in BOTW for ten years. Used bank branches in Fort Union and Downtown. Never had problem with the customer service. 5 stars, no doubt...

Jameson Hartman

GREAT CUSTOMER SERVICE! I called into the main corporate line and they couldn't answer my question, I called another line and finally was able to connect with Kivalu at the SLC branch. He told me he would call back with an answer to my question and followed through in a timely manner. He also offered to waive some fees that I had which were 100% my own fault. Guy deserves a bonus.

Jordan Bradley

They charge $7.50 to cash their own check

John Branscomb

NIGHTMARE!!!! Called the online center and spoke to a Supervisor, Mitch, Employee#480509 and he thinks he is quite a comedian! Well, you are not and you were absolutely no help whatsoever and the worst employee I have ever spoken to at a bank. By comparison, I called the loan center, spoke to a Martha Griffin, Employee#67702, who accessed my account, corrected my zip code error by 1 digit that had been entered wrong by Bank of the West originally and answered any and all questions. WHAT A DIFFERENCE! Overall, even with Martha's great help, one star is all this terrible bank deserves! The worst ever! Martha, you delivered a 5 star performance.