Trademark Productions, Inc.

Category: Website designer

Address: 24220 Woodward Ave Ste. 100, Pleasant Ridge, MI 48069, USA

Phone: +12485829210

Opening hours

Sunday: Closed

Monday: 9AM–5PM

Tuesday: 9AM–5PM

Wednesday: 9AM–5PM

Thursday: 9AM–5PM

Friday: 9AM–5PM

Saturday: Closed

Reviews

Robert Long

Aug 1, 2022

If you are looking for a website, or a custom solution; the team here is absolutely amazing. From marketing, to development, they will assist and guide you or your business on the right path.

Good Works Tractors

Nov 4, 2021

As a fellow business owner, I don't take leaving negative feedback lightly. I know the impact it has on a business and very, very rarely do so. In this case, I feel that NOT leaving negative reviews of my experience with Trademark would be a disservice to anyone else who makes the mistake of engaging with them. This review will eventually be updated to include a thorough recount of my experience with Trademark over the last 12 months. I have over $40,000 wrapped up into a website with Trademark. I was promised a high performance Ferrari, but received something much more comparable to a glitch-riddled prototype. After all of this, Trademark bailed on me. Never delivered a fully functional site. Left me with a site that crashes randomly and blames us (their client), left me with a site that doesn't allow customers to checkout if certain items are in their cart, left me with a site that doesn't allow me to ship freight which was one of the core functionalities that was required. This is just touching the tip of the iceberg. Let alone, the three different project managers or main points of contact over the course of 12 months, the lack of communication and organization, and lack of transparency about what is expected from the client. Again, it is an essay to explain all of the reasons you should avoid this company and don't be fooled by their confident answers or sales pitches. They gave me three or four days to find another developer before they closed things down. The type of move that only a subpar, poorly managed company would do. However, the Lord watches over me. Just the day prior to being told that we're being "fired", another developer randomly reached out and wanted to work with us. They are experienced in Wordpress and WooCommerce and within days had fixed several big issues and have real solutions for most of the others. The Lord works in mysterious ways. Trademark chose to reinvent the wheel and build an overly complicated and delicate website instead of using tried and true templates with small tweaks. This lead to crippling performance issues including multiple periods of time when our website simply didn't work. No one could use or buy anything on our site. It took Trademark days (each time) to get things back up and running. They focused more on finding who's fault it was without even fully fixing the problem. We never asked for them to play the blame game, we asked and hired them to give us a website that worked. That wasn't their focus. That's enough for now. Living through this nightmare still haunts me. It affected my family as well as myself. I couldn't sleep, I was stressed out, and just disconnected for long periods of time. My wife was a sounding board for all of the stress that Trademark had caused. I have employees to pay, bills to pay, and customers that want to order products, but can't. My livelihood and the business that I built up from the ground was, all of a sudden, soundly in the shaky hands of Trademark and that was a mistake I never should have made. As such, they have chosen to find a clause in their contract that places blame on me for not completing the site on schedule. They said the site would be done roughly two months after beginning, yet it didn't launch until 8 months later. They think that's my fault. Pretty amusing. Do not do business with this company. I implore you. Anyone, at any time, is welcome to reach out to me for more details if you're considering them. If things get hard, they will bail, they will look to blame you, they will send you cease and desist letters, they will find clauses to bill you for more even after not delivering what was promised in the first place.

April Scott

Sep 20, 2021

My husband was swindled by this company into believing that they would build him the “Ferrari of websites” (their words). Honesty, he would have been happy with a website that works. They have nickel and dimed him throughout the entire process. After an initial quote of $20k he’s had up-charges for even the most basic functions that were functional on his previous site. Every issue can be fixed for more $money$… so he pays and it’s never fixed. Now that he is $40k in the hole, the website continues to malfunction, doesn’t work on the weekends (and neither does trademark!) and has lost him tens of thousands of dollars in sales, frustrated his customers and soiled his reputation. The trademark team continues to turnover employees and give empty canned answers. The most recent answer was to provide a form for his costumers to list all of the issues they’re having! If you are a small business owner you work hard, around the clock, to build your business. These people DO NOT care. My husband has endured so much painstaking stress, lack of sleep and loss of business as they rake his finances and reputation through the coals. They are not capable of building a commerce website. They will lie to get your business but in reality they do not guarantee that anything will work… and it won’t! If it crashes on a weekend (and it will, frequently!)- you are out of luck. Please save yourself and your business the heartache. Do not trust them and do not waste your money. Steer clear of trademark productions.

Reviewing Stores

Oct 8, 2020

Bad ad agency, rude, when they mess up your project they blame everyone but themselves. Most of their good reviewers have a single review in their history. They are probably fake.

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Questions & Answers

Can you help me with social media?

Rody Prieto | Sep 30, 2021
Trademark Productions, Inc. | Sep 30, 2021

Yes, our digital marketing team has helped in the past and continues to help clients with social media solutions, creation, posting and management.

How long have you been doing web design and development?

Rody Prieto | Jul 2, 2022
Trademark Productions, Inc. | Jul 2, 2022

Since 1998, Trademark Productions (TM) has successfully built thousands of websites and developed numerous custom software applications for a variety of industries. We’ve helped save a hundred sinking ships, guided start-ups, and managed innumerable successful digital marketing campaigns.

Will I be able to change my mind if I don’t like what has been created?

Rody Prieto | Jul 2, 2022
Trademark Productions, Inc. | Jul 2, 2022

No worries at all. We ensure the work completed is approved and appropriate for the client. Our account manager will work with you to learn what needs to be changed and send it to the appropriate parties internally.

Do you specialize in only one type of business for your digital development or marketing services?

Rody Prieto | Jul 2, 2022
Trademark Productions, Inc. | Jul 2, 2022

No, we have clients in various industries, including healthcare, government, packaging, and so much more. We enjoy the variety and keeps us on our toes.

What kind of workflow should I expect when we begin working together?

Rody Prieto | Jul 2, 2022
Trademark Productions, Inc. | Jul 2, 2022

No matter the service, we start every client interaction with a Discovery meeting. Our sales team meets with you to discuss your business, its pain points, and the goals you would like to reach. Next, we build a proposal with the best services for us to reach your goals, which includes the number of hours, deliverables, and general timeline of completion. Lastly, if all goes well, we’ll become your website and digital marketing partner to help support you throughout your business efforts.

Can you repair or maintain a website that was built by someone else?

Trademark Productions, Inc. | Sep 30, 2021
Trademark Productions, Inc. | Sep 30, 2021

TM can happily assist you with maintenance and updates to your website even if it was built by someone else. Our team is well versed in all things web and can get your website where it needs to be!

Can you help with eCommerce?

Rody Prieto | Sep 30, 2021
Trademark Productions, Inc. | Sep 30, 2021

Yes! We offer eCommerce services that can accommodate any size business. Whether you sell tractors, beauty supplies or anything in between, Trademark can help you sell online.

Do you offer retainer services after you’ve built my website?

Rody Prieto | Sep 30, 2021
Trademark Productions, Inc. | Sep 30, 2021

Yes! We offer monthly maintenance packages after we complete our projects. We also can provide monthly maintenance if you did not build your site with Trademark.

How long does it take for a website to go live once we start working with you?

Rody Prieto | Sep 30, 2021
Trademark Productions, Inc. | Sep 30, 2021

Generally we are looking at a twelve week timeline. However, not all sites are the same and this can allow the project timeline to shorten or expand.

What is the Content Management System for custom sites?

Rody Prieto | Sep 30, 2021
Trademark Productions, Inc. | Sep 30, 2021

There are a number of them however, WordPress is currently powering over 35% of the worlds' websites. It's stable and opensource with many developers out there learning how to develop on. It's very user friendly and also can be built upon, or advanced when your ready to grow. Call us, we'd love to show you around WordPress and how it can be applicable to your specific business.

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Can you help me with website development on Wordpress if I have the design files?

Rody Prieto | Sep 30, 2021
Trademark Productions, Inc. | Sep 30, 2021

Yes! We specialize in Wordpress sites and can work with your existing files to finish, improve or to maintain your Wordpress site.

Is there a niche of businesses that you work with?

Rody Prieto | Sep 30, 2021
Trademark Productions, Inc. | Sep 30, 2021

We are open to working with all businesses in all industries.

What platform do you use for your websites?

Rody Prieto | Sep 30, 2021
Trademark Productions, Inc. | Sep 30, 2021

We are a Wordpress based agency, but are familiar and capable with most online website platforms.

Are you currently accepting new clients and projects?

Rody Prieto | Sep 30, 2021
Trademark Productions, Inc. | Sep 30, 2021

Our schedule is open to collaborate and work with new clients to help achieve their web development and digital marketing goals.

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