Silver Cloud Inn - Tacoma Waterfront

J X

Rooms are clean and interior is updated. The Staff are super friendly and the location is unbeatable. Great views from almost all the rooms. Complimentary Breakfast is also delicious and simple with a fantastic morning view. Only downside. Not enough to take a star away, is the shower. The water pressure is a joke. More like a trickle.

Felicia Richard

The views are gorgeous. The staff is wonderful and very accommodating. Alyssa greets our travel team each visit with a huge smile and a welcome back.

Michelle R.

Great hotel on a pier with a fantastic view. They were under some construction and the contractors didn't tape off some areas where lifts were present and you wouldn't want guests walking under those areas, but other than that we had a great night. The staff are wonderfully kind and we'd like to stay here again someday.

Hong Yustina

My husband and I were visiting for his interview. This was the hotel that his company arranged for our stay and it was our first time staying at Silver Cloud. However, the check in process was not good. The front desk lady was rude and condescending. She checked our ID to check our reservation and asked us to swipe our credit card for the hotel fee. We told her there must have been a mistake and asked her “Could you check that again please?” My husband asked her very nicely. She raised her voice and repeatedly said our room was reserved, but no payment was made (which sounded condescending as if we do not understand how the typical booking process works for hotels). She asked us to check our credit card transaction as well to confirm no payment was made. We told her we drove here for an interview and the company was supposed to handle the payment. She then looked at the computer again and said she would cancel the payment hold request and we would just need to swipe our card again only for the parking and $50 accidental… We were like the company should handle the parking as well. So she finally said there would be no need. For the entire conversation, no apologies, no smiles… When I asked her if there was any note about the payment info from the company, she said someone didn’t click a button or something. I seriously just wanted to call his company for a different hotel. Our water view room was great though. Our bed was comfortable. Breakfast was just okay. The check out process was easy. The lady who helped us check out was very kind and sweet. Our first day would have been better if the same lady had checked us in. Not coming back to stay at this location. Edited to provide more info requested in the reply: date of check-in 3/6/22; date of check-out 3/7/22. Guest name: Minwoong Na