Address: 11005 Terminal Access Rd, Fort Myers, FL 33913, USA
Phone: +12399801813
Sunday: 7AM–11PM
Monday: 7AM–11PM
Tuesday: 7AM–11PM
Wednesday: 7AM–11PM
Thursday: 7AM–11PM
Friday: 7AM–11PM
Saturday: 7AM–11PM
Atheel Saleem
they charged me $350 for turning my car few hours late
Eric Underwood
Waited in line for two hours. No end in site. Don't waste your time and money on these guys.
Michael Ford
When picking up my rental I was sold a “pre-paid gas refueling” where you pay $80 upfront and you can turn in the rental without having to refill the fuel. After leaving the rental I drove off and saw that they never filled the tank. So basically I had to pay for the gas to fill the tank when I initially picked up the Expedition and I prepaid to have them fill the tank when I dropped it off. The branch was closed so I call called the corporate number after waiting 45 minutes to get through. I explained the situation and they said they would reverse the money I paid for the prepaid fuel and email me with the updates. They never emailed me and they never reversed the charges. It’s been a week and there still haven’t been any changes to my account. I just spent 40 minutes on hold with corporate today and when the representative finally picked up the phone line was disconnected immediately. I’ve wasted so much time trying to be reimbursed for double paying for fuel because Payless forgot to fill the tank before renting it to me.
Kyle Molloy
I'm still standing in line 1.5 hours after landing. 5 desk workers are huddled around one computer. Line hasnt moved in twenty min. Send help
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I don't know, I would have to go personal, that they would give you different options. That depends on the car you rent ... luck.
I had Hyundai Sonata.
This is a Q&A area typically responded to by local area residents, you should probably contact the company directly as they may not respond using this platform.
At the pick up location there is a phone and the number to call to let them know you have arrived and are waiting. They told me someone would be there shortly. They arrived within 5 or 10 minutes to get me
Normally you can change your pickup time if it's within the same calendar day, please contact the location directly for full clarification as more than likely the responses are not Payless employees attempting to answer the questions.
This is a Q&A area typically responded to by local area residents, you should probably contact the company directly as they may not respond using this platform.
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