Avis Car Rental

Tony Semidey

Arrived at the Estero location to get my car at 10a & was advised that they did not have cars but were waiting for the airport to bring them cars including the one I reserved. Waited 30 minutes, inquired again, this time I was told the airport was not enroute with cars, they asked if they could call me once something came in. In the essence of time I could not wait as I had a 2+ hour drive to pickup my father & mother in Miami then going with them on a lunch cruise that launched in Fort Lauderdale at 2p. Another Avis employee who was in the back came to the counter & recommended that I go to the airport if I really need a car. I asked her to call to see if they had cars and was told I’d have to call reservations to make a change. She then proceeded to provide the next level of no support which was to say, “ I’m clueless just like you, I just work here and don’t know much. Much like you, I only rent to you or if I need to rent one myself, otherwise I don’t know anything.” This is where things turned in the wrong direction. I went to the Edison Mall location on a whim because according to the “genius” that store never picks up their phone. Luckily they had a car, the agent there saw the distress in my face and quickly got me on my way. My company uses Avis as a corporate account, this experience was personal and not a business transaction however, not likely I will employ Avis in the future on personal trips. This was a shining example of how “not” to put your best foot forward, or show accountability, empathy or simply customer service.

Estero Florida

I walked in to make a reservation in person after shopping at the mall, the person who took my reservation said she didn't have a business card to give me so she asked me to take a photo of the glass exterior door with the phone number on. Later, I had to call back to change my reservation, I couldn't find the photo on my phone so I found a 800 number through Google search. After a long hold, I got a person whose English was very difficult to understand, I fed up with him and just cancel the reservation. I don't know how people can run a business so unprofessional. If you are going to outsource your call center, at least get somebody who speaks decent English who are easy to understand.

Donald Laegel

Busy season so not a huge selection of cars but the customer service here is as good as it gets.

laurie stella

Just rented a vehicle from them, great service at the Edison Mall fair price , will use them again .