Best Buy

Category: Electronics store

Address: 4725 Commercial Dr, New Hartford, NY 13413, USA

Phone: +13157368710

Opening hours

Sunday: 11AM–7PM

Monday: 11AM–8PM

Tuesday: 11AM–8PM

Wednesday: 11AM–8PM

Thursday: 11AM–8PM

Friday: 10AM–8PM

Saturday: 10AM–8PM

Reviews

Michael W

Jul 30, 2022

I don't know what's going on with Best Buy anymore it used to be a place that I love to go to now every time I go there is a chore something that could take 5 minutes takes a half an hour and the employees almost all seen to want you to just leave them alone and go away

Anita Petrelli

Jul 24, 2022

Buying a new laptop was made easy with the helpful salespeople and technicians. They listened, asked questions and made dimple suggestions that made my experience painless. Thank you to all!

Ashley D

May 28, 2022

I Chose Best Buy to purchase a new refrigerator and this has been the most irritating experience of my life. Not only did it come damaged, they scheduled a new delivery for a replacement which never came despite having to take the day off of work to be home. I called the morning of the delivery and was assured it would come. Wrong. After spending over an hour on the phone I was told the exchange was done improperly when they did it, and I needed to go to the store. They never processed my return and therefore I couldn’t use the financing option because of the line of credit. They did nothing to make this right or correct their mistakes. I will never purchase an appliance from this company again in my lifetime.

Miles Imhoff

May 17, 2022

I made two visits to Best Buy 545 with the intention of first researching and then purchasing a new laptop. Kevin was my first contact, and he had a wealth of knowledge to share. I was, from his guidance, able to determine what I think is precisely the right laptop for my needs. When I was sufficiently comfortable with my selection after a few days of careful thought (while gazing intently through my "staring window"), I then returned and was helped by Xavier, who was very personable and conscientious. He's a great asset to your store; very knowledgeable about related products and services that I could also theoretically opt for. Overall, a great team effort to get me into a laptop that looks like a real keeper :D Kudos team 545! Peace and God bless!

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Questions & Answers

Why don't they answer their phones. The want our business. But I guess I'm not important

Heidi Broadbent | Dec 29, 2019
P G | Dec 30, 2019

They're busy today as well don't try calling just go in. Month later.

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How is the console cleaning service? My xbox desperately needs a cleaning.

The Great White Moose | Oct 29, 2021
Brian Balfe | Oct 30, 2021

So/so. If you're confident enough to take the cover off, a low setting vacuum and can of air (Spaceballs!) Is a great way to clean it. Rubbing alcohol is also your friend.

What are the Covid safety practices like here?

People are asking | Apr 2, 2021
Joann Asante | Apr 3, 2021

Masks required. Everyone is pretty respectful of the guidelines.

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is there public wifi

Nick | Feb 1, 2021
Austin Tersten | Feb 2, 2021

Good question never looked or asked

Why won't my computer connect to internet my tablet does

Carol Lawrence | Feb 1, 2021
Austin Tersten | Feb 2, 2021

Same wifi name and same password on both?

Are you open to shop in?

Brad Gasstrom | Dec 28, 2020
Laura Jones | Dec 29, 2020

They are, yes

whats the return policy

Rachael Mamrosh | Dec 28, 2020
Craig Hook | Dec 29, 2020

I don't know I have never returned anything, sorry.

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is best buy close today?

Tyler Music Channel | Dec 28, 2020
Meaghan Kearns | Dec 29, 2020

No

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I have an old Toshiba laptop. The battery will not hold a charge. If I keep the computer plugged in will it still work if the battery is dead?

Nancy DeGennaro | Dec 28, 2020
John Kistner | Dec 29, 2020

That definitely sounds like you need a new battery.

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Where can o buy an Amazon gift card for xmas

Wanita Cappelli | Dec 29, 2019
thomas netzband | Dec 30, 2019

I believe I have seen them at Best Buy,Price chopper.

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Do they have razer blade laptops on display to tryout?

MajerRad | Dec 29, 2019
thomas netzband | Dec 30, 2019

I have not seen that brand name there before.

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My check from purchase has not cleared yet its been over 2 weeks is something wrong or do they process bill at end of month?

Stanley Kolasz | Dec 29, 2019
Prion James | Dec 30, 2019

Have your receipt and call the national customer service line to inquire about the transaction

Does this store offer military discount on large appliances?

M Dziura | Dec 29, 2019
Raul Verduzco | Dec 30, 2019

I believe they offer 10% off select product lines such as Microsoft, 15% off Dell products and 10% off The geek squad services. Most mobile carriers in store offer discounts as well on select unlimited plans. As far as an entire store discount, no not that I'm aware. Hope this helps!

How do I turn on the back-lit keyboard on my HP Envy laptop?

Paul Millar | Dec 29, 2018
Heather Phillips | Dec 30, 2018

Either F5 or F12 key, depending on the model.

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I've called 5 times on the last couple of days and I CANNOT get through to the store! And, yes, I've called all 3 numbers. Why can't I and why is NO ONE getting back to me? 😠😠😠

Arlene Martin | Dec 29, 2018
Yinz Kno Johnny | Dec 30, 2018

They don't like u

Does Best Buy install car stereo decks purchased from the store?

Allen Judson | Dec 29, 2018
Yinz Kno Johnny | Dec 30, 2018

Sure

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Do you sell batteries for lgip531a for a motorola trakphone?

Shelley Sykes | Dec 29, 2018
Aaron Mower | Dec 30, 2018

Yorkville battery 5152 Commercial Dr, Yorkville, NY 13495

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Why is you phone staff so rude!

Dan Lape | Dec 29, 2018
Christine Browning | Dec 30, 2018

The staff also does not seem to know the store. Twice I have asked where something was located only to be told a completely wrong spot. Walmart even walks you to the item you are looking for.

can I buy at one store and pick up at another store?

Doreen Jarrett | Dec 29, 2018
John Heinen | Dec 30, 2018

Buy online and choose a store. Or customer service can help with that. Online or at the store.

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Do you buy cd's?

Therese Hanna | Dec 29, 2018
John H. Heinen | Dec 30, 2018

No they don't. Try pawn shops

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DO YOU REPAIR PRINTERS? HAVE A CANON P560 PRINTER THAT WILL NOT FEED PAPER TO PRINT.

gary SHEPPARD | Dec 29, 2018
John Heinen | Dec 30, 2018

You might be better buy a new print vs cost of repairs. It more than likely has a piece of paper in the wheels and track of the paper path.

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What do I need for a TV without cable

sylvia Tyler | Dec 29, 2018
john bon phony | Dec 30, 2018

Cable as in cable service? A Roku, FireTV or Chromecast to plug into your tv. You would also need to subscribe to some form of video on-demand service, such as Netflix, if you dont already have one.

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Why is it no-one ever answers the phone?

Ruth Falvo | Dec 29, 2018
Mike Mulligan | Dec 30, 2018

Phone calls are routed through a call hub in Clay

Can I get pre approved for credit over the phone

Susan Heitz | Dec 29, 2018
Paul Vaeth | Dec 30, 2018

I'd say yes, or you can probably do it online. I did it in person years ago when I needed to get a stove & refrigerator.

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do you have amazon fire stick in stock right now and on sale for 25 00

Robert Rogers | Dec 29, 2018
Yinz Kno Johnny | Dec 30, 2018

29 bucks

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Confirming as per Your website that it indicates that you hallways & relocate appliances? We have a delivery for a new Kitchen aid refrigerator & we will be adding a matching gas stove as well . What is the process & who do we speak to? Thanks

George Gaston | Dec 29, 2017
Travis Guidi | Dec 30, 2017

Try Best Buy's customer service through the website.

My son has the Nintendo 3ds xl and the top screen on it is broken. It was fine yesterday and today he went to open it and it broke i was wondering how much it would cost to have fixed.

Krystal Tillman | Dec 29, 2017
Edward Hart | Dec 30, 2017

Also check out the computer repair place next to Re-play Games in New Hartford, they're right behind Big Apple. That place might be able to help you as well

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would you buy my laptops

Blondie Santos | Dec 29, 2017
Tommy Caruso | Dec 30, 2017

No they don't buy them.

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