Waylen Bay Marine

Jeff Bush

While my purchase/delivery experience with Waylen Bay/Andrew was outstanding, this review is for my customer experience/service regarding the refund of an extended warranty I purchased at sale. I sold my boat in May of 2022 and was due a refund for the Premier Sportsman extended warranty I purchased. I was advised on June 1st by Keith that my reimbursement was requested and I should receive shortly. Since that time, I have been given multiple timelines of when to expect my refund that have come and gone. In addition, there were multiple occasions over the past 120 days where my attempts to communicate were ignored. In my last attempt on August 17th, I was advised by Keith that "the check was cut and I should receive the refund the first part of next week". Today is September 13th and I still do not have. Buyer Beware on purchasing the extended warranty on the notion you will receive a refund if you resale (a selling point on the extended warranty)

Nicole

Our original sales representative left the company and so Paul took over. He jumped right in and was incredibly helpful. He kept us up to date on the progress of the boat and answered all the questions and concerns we had. When we picked up our boat he walked us through everything we would need to know as first time boat owners. I recommend Waylen Bay Marine group for your boat purchases and I would recommend Paul Drummond as a sales representative.

James Steinbach

Paul did an awesome job, went over every detail when I purchased my pontoon boat. We’ve taken the boat out almost every weekend. Thank you

Jeff Marris

Awesome!! My boat came in 3 months ahead of schedule much to my surprise and delight. Then it was ready for me to pick up two weeks before my scheduled day. The whole process was very efficient and professional. When I was there to pick up the boat I did not have the correct connection on my Jeep so Al came out and had the boat connection replaced before the salesman Paul had even gotten me through the walk through!! Thank you Paul and Al and Waylen Bay Marine!