Chugach Electric Association Inc

Song Gan

Most awful company in town, In one winter, they shut off electricity to one of my tenants for un-pay electricity bill about $450( a military family), so all the water pipes went into frozen, when January came, the frozen pipe thawed, and pipes bursted in 26 locations, the water simply jetted from all directions flooded the crowel space, berried the water main. they turned the electricity back on while tenants paid the bill. The gas was on too, they created such extremely dangerous situation, they could kill someone . When we called, the customer service person said this was their standard procedure for none pays. the voice from the person was calloused and indifferent. They could kill some one for $450? They could find us, but paperwork disappeared when website changed. By the way I was told houses got destroyed like this every winter. I would gave them negative if I could!

Raqwan Williams

Turn my power off without billing me or a notice. Sad part is they the only electric company in Anchorage

Rick Wilhoite

Had auto pay for over 4 hrs. Updated credit card information and AUTOPAY is on - so I figure it’s done. Today, I get a delinquent notice. Go online and check account and sure enough,correct credit card and is scheduled to pay on 4 Sept. Called the office and gal at other end- “ yes. It sometimes does that when you change credit card information. Just cancel the next payment and pay entire bill today, along with $3 late fee”. Seems to me, from a consumer point of view, there is a problem with their system. Not worth fighting with her for $3. It’s a monopoly- what choice does anybody have.

Kai Bell

My power was shut off with no warning. No bill telling me I'm over due. No phone call. Nothing. Then they want to charge 40 dollars to turn it back on. What a joke of a business.