Hotel Murano

Travis Wise

I originally rated this hotel 2 stars in 2018, but I came back in 2022 and I am upgrading this to 5 stars. The self-service parking was easy, the desk check-in was extremely pleasant and efficient, and the room (a king suite) was clean, comfortable, spacious, and had all the amenities I expected.

Collin Davis

Hotel Murano was....interesting. We were so looking forward to an amazing room, on an amazing weekend with amazing views. Sadly, we were disappointed. The front desk staff was either having a bad day, untrained or unhappy. The check in process was underwhelming. Additionally, when asked where we could go to buy some supplies (wine, snacks, etc), we were sent to a local convenience store. To put it nicely, the convenience store was surrounded by homelessness. Not a safe environment to say the least. I booked the Patron King room. These rooms are "top floor" rooms. Not true. We were given a room on the 25th floor. There is a 26th and 27th floor. When we got in the room, we were immediately not happy. You could tell right away that this hotel was built in the 80's and had a less than professional renovation. The room was just....dirty. Window sills, dirty. carpets...dirty. And the kicker is that there was a sticker left in the blankets. They put us in a room right next to the ice machine. Kept me up all night clanking. Why not put the ice machine in the Patron Lounge? Instead, I spent over $600 to be kept up by an ice machine. I wish I could tell you that I thoroughly enjoyed the view, as it was stunning. The problem was that the windows were very dirty on the outside. Now, you might think that being on the 25th floor, it's hard to keep them clean...which might be true. However, the windows open and could easily be cleaned from the inside. No reason that they can't be cleaned everyday, especially with how expensive the rooms were. It definitely was a distraction and not appreciated. There was not enough storage in the room. One of the nightstands had a drawer, one of them didn't. The armoire, while large, only had two drawers. The tv was not easy to use and I had to completely reset the cable box in order to watch TV. The Patron Lounge was not fully stocked. Lights were burned out. Sad that this was one of the big perks of the hotel. The Lounge was amazing. Good staff, good food, good wine. I would NOT recommend the Murano. WAY overpriced. PS, there is no hot tub, unlike what it ways

Shonda Barnett

My sister and I stayed at this hotel for our girls weekend. The hotel is BEAUTIFULLY DECORATED in blown glass by different artists, and there is a different artists featured on each floor. The location of the hotel was close to shops and restaurants. They also offer dog friendly rooms at this location. I would say the only downside would be the customer service on dayshift. Our room keys were not working and we needed help getting our bags and room key in order and instead of someone assisting us we had to make 4 trips getting stuck out of our room and on the elevator with bags. Needless to say we were pretty annoyed at this point. But all in all that was the only snaffle we had and in the large sum of things it wasn't a bad stay at all. The night shift however was excellent, they brought up extra blankets in a timely manner and they were very helpful and friendly.

Chelsey Ann

The service was immaculate. There were some minor inconveniences such as only having one working elevator. When we finally got up to our room the keys we had didn't work so we waited in the halls, but were brought new keys. The room itself was nice, but our lamps didn't work. The bulbs were in need of replacing. The walls and windows were a little dingy and could have used a good cleaning, but I did love the feature of cracking open the window for fresh air. The bar was lovely and again..great service.