Amazon Hub Locker+

Category: Shipping service in San Jose, California

Address: 96 E San Fernando St, San Jose, CA 95113, USA

Phone: +18882804331

Opening hours

Sunday: 9AM–7PM

Monday: 9AM–9PM

Tuesday: 9AM–9PM

Wednesday: 9AM–9PM

Thursday: 9AM–9PM

Friday: 9AM–9PM

Saturday: 9AM–7PM

Reviews

Mithi Pandey

May 29, 2022

I literally go in there and get my task done in like seconds. It's so easy to return / collect orders. The staff is super nice and friendly !! :)

Matt Bryson

Dec 13, 2021

Although the staff was friendly, my return was never scanned in. Luckily, Amazon refunded me anyways, but I would have preferred to not have gone through this process, and Amazon have returned the item properly.

V33J S

Aug 29, 2021

Awesome spot, actual Amazon Hub Store front. Parking can be a bit difficult depending on time though so be aware. I haven't had any issues yet. Self service returns with scanners near locker setup. Assistant at front desk of needed. Tape, cutter, bags, and table provided. Plus you can recycle.

Nicholas Simone

Dec 27, 2020

First time using an Amazon hub locker, and was very easy to use; pulled up my email scanned the code and grabbed my delivery. The location is right in downtown SJ, where parking is limited. There are however, 4 spaces right at the store …

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Questions & Answers

There is a free 5-10 minute loading zone right I front of Amazon@DowntownSanJose.

Amazon Hub Locker+ (Owner) | Dec 27, 2018
Amazon Hub Locker+ (Owner) | Dec 28, 2018

Yes we are allowed to park in the loading zone right infront of the store to quickly pick up and return packages.

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Anybody know if they have a printer for the return labels here?

Matt Sweeney | Dec 27, 2018
Carlo del Mundo | Dec 28, 2018

Yup! Just use the kiosks by the front.

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I have a package that will arrive at 9pm. Will I be able to pick up my item during closed hours?

Alex Raña | Dec 27, 2018
Eric Walz | Dec 28, 2018

No, package pickups are only during business hours.

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Can I get a box to make a return here or does anyone know where I could get a box for returns? The item is in the original packaging, but I don't have a cardboard box to put it in.

Angeline Lee | Dec 27, 2018
chua co ten tuoi | Dec 28, 2018

They only have big bag and small bags which means for light and small things .. the biggest size is like larger than a lady hands bags.. but you can just bring in the original box and just print a label and hand in to them if its big box... the simple answer is no.. you dont need to box it like ups .... as long as it's in the original container so it doesn't fall out .. then you're good

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Hi i have made a purchase but only realise the shipment can only arrive on Sat, one day after I leave San Jose. Are you able to assist in return? Thanks

Lawrence Tan | Dec 27, 2018
Fulgencio Eres | Dec 28, 2018

After a certain amount of time, if not picked up, the item will be sent back and refunded but I would call them just to make arrangements to expedite the process

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I am expecting a package to be delivered there, will I receive an email?

Juanita Martinez | Dec 27, 2017
Ryan Stickler | Dec 28, 2017

Yes. You receive an email with a code when it's ready for pickup. When you're there, click the button and get your code. 1 minute wait and then scan your code at a certain locker. The door will pop open. The email will guide you the whole way.

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Where do I park?

Michael G Barnaba | Dec 27, 2017
Jared Castello | Dec 28, 2017

Try to visit in the afternoon when downtown is less busy to get metered parking. The garage no longer validates so you have to pay.

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If I’ve arranged to drop off a return at UPS and have printed a label for this can I still drop off at the Amazon Hub for the return?

Tom Petzoldt | May 30, 2021
Harry S | May 31, 2021

As long as you can generate drop off at Amazon hub, you should be able to return there

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Is Whole Food inside Amazon

Iswor Suwal | Jul 29, 2021
Suhas Javagal | Jul 30, 2021

Not here

What is code DCX8 san jose

Querta Miller | Dec 26, 2020
woosahbi (Woosahbi) | Dec 27, 2020

I don't know what that is.

Is there any size limit for this location?

Vladimir Mironov | Dec 26, 2020
Blaise Hartman | Dec 27, 2020

It would be in the listing if you can't ship there. So ordering a couch, probably not, but large boxes can be picked up at the counter.

How do I select this Hub Locker for my order?

Peter Van Coutren | Dec 27, 2019
Colby Hanley, Jr. | Dec 28, 2019

In check out of Amazon, select a diffrent address and choice the hub locker at the bottom of change address part.

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Are they open on holidays?

Just A Minecraft Veteran | Dec 27, 2019
Kaamel Kermaani | Dec 28, 2019

I think they are open until 9 every day. But maybe not on Christmas eve or new year. Call them ...

What time does amazon deliver to this site?

Malo720 at | Dec 27, 2019
P2ytn M | Dec 28, 2019

As long as they open and you receive the reminder confirmation of the item is available to pick up. You can come to pick up.

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I have a question I would like to order an item on Amazon that is about 3 feet long and 12 inches wide - does the Amazon Hub locker allow a customer to order an item that size?

Bob McTighe | Dec 27, 2019
Dominic Ortega | Dec 28, 2019

We receive large packages all the time but it has to give you the option to ship to that location. You can not manually input the address. This will result in issues receiving the item due to it not going through Amazon's delivery process.

Can i print my label at the store?

noe hdz | Dec 27, 2019
Don Gafford | Dec 28, 2019

Yes

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Can books ordered from Amazon be returned at this facility?

Karen Kauffman | Dec 27, 2019
Kavyashree Gangadhara | Dec 28, 2019

Yes anything ordered from Amazon online

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What's the difference between this location vs a regular Amazon locker location? I live a few minutes from another locker but Amazon requested I visit this location, which is a 20 min drive, to drop off a package.

Cisco L | Dec 27, 2019
Tre Retter | Dec 28, 2019

This is not just a pickup locker, it's a return center as well.

Is there a place for package drop off before the store opens?

J L | Dec 27, 2019
Ashish Oberoi | Dec 28, 2019

There is no drop off outside the actual store . You will have to unfortunately wait till the door opens

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Only things that we both from Amazon?

Abelink Schz | Dec 27, 2019
Kavyashree Gangadhara | Dec 28, 2019

Yes it's only Amazon returns. Please be prepared to search for parking

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Can I order on Amazon and pick up here instead my home??

Abelink Schz | Dec 27, 2019
Bryan James L. Nagallo | Dec 28, 2019

Yes

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Can I call directly to be sure an item is in stock before driving there?

Bette Hirsch | Dec 27, 2019
Dave Tang | Dec 28, 2019

Amazon will send you an email and/or text message to let you know your order is ready for pick up. The message will have a link that you click on, which will give a scannable screen on your smartphone that you use to open a locker door to access your package.

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I have an item that is in its original box, however I have already thrown out the cardboard shipping box. Can I drop off as is or do I need to put it in a cardboard shipping box for the return?

Joanne Bettencourt | Dec 27, 2019
WaiYing Lam | Dec 28, 2019

They have bag that you can take and put your item in that is ready for shipping.

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Do I have to pay for parking? How much is paid parking, if there is no free parking?

Manish Madan | Dec 27, 2019
Just A Minecraft Veteran | Dec 28, 2019

A few cents I think,

I have a Q if i ordered sumthing from amazon since last week and i havnt recived anything and i need this for work is it possible for me to pick it up at the store instead ?

Crow Cisneros essj | Dec 27, 2018
Tom Davis | Dec 28, 2018

No, you can't just pick it up. You will have to wait for delivery.

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can i buy a mini ipad at this place amazon@downtownsanjose?

Judith Barker | Dec 27, 2018
Alejandra Rubio | Dec 28, 2018

This place is only for deliver or pick up no for buy something

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Do they pick return items from customer door step?

Shanmuga Priya | Dec 27, 2018
rod ros | Dec 28, 2018

No your items must be dropped off,but they do have materials tape/labels so that you can do it on the spot.

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Can I order other non-Amazon items to be shipped there like from Google?

Lawrence Tan | Dec 27, 2018
Jordan Henderson | Dec 28, 2018

No only Amazon packages can be shipped here because it is an Amazon owned and operated delivery location. If you wanted to have an item shipped to a pick location in general i would suggest possibly ordering through UPS and receiving it at one of their pickup location or having it delivered to your local post office that supports pickups.

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Do we have to print our own labels or can they be printed here?

Alejandro Perez | Dec 27, 2018
Carlo del Mundo | Dec 28, 2018

They can be printed there at one of the kiosks

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Do I need to type in my password if I am going to just drop off a pre-packaged return?

Mary C | Dec 27, 2018
Eryll Rose | Dec 28, 2018

You just have to drop it of.

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Is Amazon open Easter until what time.

TechnoBrainer | Dec 27, 2018
Ravindra Rao | Dec 28, 2018

It is open everyday till 9pm. This is a self operated center.

So this is my first time returning an item to amazon, only thing is that they're tires i ordered for my car, would I have to go inside to return or is there a box big enough to fit two tires??

Fabian Martinez | Dec 27, 2018
Dmitry Halavin | Dec 28, 2018

The drop-off box is inside regardless of size, but for large items like that you would have to give them to an employee

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Does anyone know what time they usually have the packages by? Or more specifically on a sunday?

Matt Sweeney | Dec 27, 2018
Anna Ess | Dec 28, 2018

You should receive an email message when your item arrives.

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How large can the return box be? Is this location staffed, in case I need help? Are return labels scanned so that I may get a receipt indicating that I delivered the returned item to the shipping location, similar to a receipt from a UPS store?

Sunil Sharma | Dec 27, 2018
chua co ten tuoi | Dec 28, 2018

There arw employeees there to take your big box. Its like their warehouse to received returns. There are bags yiu can put your stuffs in if u dont have boxes. Life is much easier and saving the planet

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Can I put several returns in one box under one return label ?

Katherine Nguyen | Dec 27, 2018
Amazon Hub Locker+ (Owner) | Dec 28, 2018

Yes! Just make sure all return labels for each item are on the outside of the box.

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Can i drop off my package at downtown San jose location after office hours? is there a mailbox or slot

Mahesh Suri | Dec 27, 2018
Evgeny Semionov | Dec 28, 2018

All the mailboxes inside the office, i have not seen any mailboxes outside.

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