Budget Car Rental

santo trufolo

Great that they were open on a Sunday to obtain a rental. Did all on line and went to pick the car up at the Sheraton, Eatontown, NJ. Very friendly-- easy process.

K-Lynn Morris

Billy is always helpful!! The woman has a very condescending attitude and it seems to not be towards everyone. Definitely will never go there without Billy being there.

Rachel W.

I gave a 7 for this review because there are a number of reasons why I feel I really cannot go higher. I decided to book with budget for our family road trip because they were the most cost effective and had better availability for a larger SUV like a Nissan pathfinder. Upon completing my online booking, I decided to call with a few questions about the rental process since it was my 1st time using your company. I spoke with a gentleman on the phone who came on nicely but, very abrupt with our conversation. However, after I explained to him what I intended to do with the rental he expressed to me that it would be okay to have my deposit on my credit card and the remaining balance on a debit card. To which he explained that it would fine and that I would be subject to a credit check which I responded that I was okay with. I had additional questions that he addressed followed by him apologizing & saying he was working by himself that day. Being that I booked for a large SUV about 3 months prior to our trip, I felt confident at that point that the vehicle requested would be available upon pick up. Unfortunately, that was not the case. Albeit nice, I found this vehicle was unsafe & switched it out when we got to Virginia at the Reagan National Airport location. The Ford Explorer we initially got was okay for the ride home but, once we hit the highway it began pulling to the right. Then eventually it began to over correct me to the point that I would almost be riding the shoulder of the highway, which made us all feel completely unsafe. Upon checking out my vehicle, the young lady that assisted me must have been unaware of what the gentleman & I agreed upon because when she requested the deposit & handed her my credit card she proceed to swipe it for the full amount of the rental deposit included which resulted in it being declined because of the amount. I then explained to her what was discussed over the phone and she was hesitant but, agreed to complete the transaction for me. So, she handed me my credit card back and I handed her my debit which she then proceeds to swipe so many times that a fraud alert came up. I then called my bank to confirm my identity and all the charges. She then made changes to my rental that I did not agree with, removing the wifi saying the car we were getting didn't have it. Nevermind the fact that we initially requested a large SUV with the Wi-Fi Hotspot because I was traveling with a toddler and felt it would be beneficial for all of our devices while traveling. Not sure why it happened but, I was extremely disappointed and would later be further disappointed with this first rental vehicle. We completed the transaction and went outside to show me the vehicle I would be driving for the trip. It had some minor dings that had been accounted for from the previous rental and I drove it home with no issues. I called the next day to see if a larger SUV was available prior to leaving but, none were available. I even waited later than our anticipated departure time to see if one would become available before we left. Upon driving into Virginia, I began to notice that the Ford Explorer had started pulling to the right. So much so, that is began to auto-correct itself back into the lane which at that point was the shoulder. After calling a few Budget locations, I was advised to call the airport because they would likely have the vehicle we would need. We made our way over to the Reagan National Airport location and the team their was phenomenal. They advised me where I needed to go to make the switch and was advised of the vehicles available. Which is how we ended up with the Chevrolet Tahoe. This came with the space and everything we needed to complete the remainder of our trip safely.

Angela Petillo

Billy Eyres III is amazing. He made the process so easy and I also had a meltdown because I lost my phone and he was so helpful in helping me stay calm and helping me look for it. It’s refreshing to get such great service during Covid where most people don’t know what they’re doing and are very lax. Billy gets a 10 out of 10. You’re lucky if he handles your rental.