Country Inn & Suites by Radisson, Smyrna, GA

Wesley Owens

Worst experience! Checked in and thought everything was great. Around 9:45pm on 7/29, my husband and I are about to get in the shower and someone is trying to come into our room. Received a call from the desk around 9:50pm verifying our room number because they had a system glitch. On 7/30, our room keys didn't work and had to get that fixed. 7/31 I go to check out to make sure there are no issues and was told to just drop my keys in the box. I get a call when I'm 3 hours away wanting my credit card number and saying I never paid. I entered my card into the chip reader at checkin and my card was charged. I even received a receipt under my door saying the balance is zero. The GM call me 8/1, saying she is reporting me to the police for not paying even though I paid. She kept saying it was declined and I was never truly checked into the room. I told her I do not have the means to pay twice and I have to wait until the amount is refunded. I'm pregnant and I do not have the extra money. This was just a quick trip to Atlanta before our baby arrives. The GM was rude about the situation. I understand that she has a job to do, but she should have some compassion especially since this is there system's fault. I'm will to pay even though my security was put at risk and I was worried someone else would walk into our room when we were gone. I just can't pay until it is reversed since I don't have an extra $230. I don't think I will ever stay with this hotel chain again. It was horrible experience for something that I'm not at fault for. Please select better people for Manager positions. This situation was poorly handled and we have been harassed and threatened will legal charges ever since! Absolutely terrible. No hotel should make you feel unsafe or treat you like this.

Lynette Dorsey

Housekeeping terrible we were in room #417.Arrived on 7/15/22. It was a very musty smelling room. After being out all day 7/16/22. Room was not cleaned, beds were not made and the volume on the remote didn’t work. Noticed black spots on the walls above the mirror in the bathroom (I took pictures, lots of pictures ) and the inner shower curtain was missing. I was going to call the front desk, but our phone didn’t work (cord was broken) so I had to go to the lobby. I complained about the above items (including the phone) The guy at the front desk wrote it all down and he apologized and gave us a new remote. Next day 7/17/22 out all day again. Came back, Beds were a hot mess. All they did was pull up the sheets. Not made or tucked in and the fitted sheet wasn’t even on all the way. Pillows were just there. Black spots still on the walls in the bathroom and the mirror wasn’t cleaned. How do I know? When I took a shower on the 15th, I noticed someone drew a heart on the steamed mirror. It was still there until the 18th after we left. We never had a working phone the whole 4 days we were there. We will NEVER stay at this brand hotel again. First and last time. So disappointing we couldn’t wait until we got out of there this morning.

Brittany Owens

This was my first time experiencing a Country Inn & Suites and I do not believe I will be booking with the chain again. When we checked into our room there were some cleanliness concerns. We went to go use the toilet and there was a dead bug floating in the toilet. There was hair in the floor and the toilet bowl did not look like it had been cleaned on the outside before we got there. Aside from the bathroom, there was hair on the bed cover, the phone in the room had a sticky substance on it and did not appear to have been wiped down. We even saw a small roach like bug crawl across our night stand. Several of the outlets in the room did not want to charge our phones. Overall, I did not feel that the room had been cleaned thoroughly before our arrival and therefore I had trouble sleeping. When I woke up the next morning and our invoice was slid under the door and folded over I opened the invoice to only fond a strand of hair had gotten folded into the invoice also. It made me feel uncomfortable not knowing who's hair it was. I felt very dissappointed for the quality of service we received during our stay and felt that it could have been better for how much it cost. When I went to the front desk the woman at the desk was very professional and refunded us a small amount for the dirty bathroom and said she would look into who was scheduled for housekeeping for the room we had stayed in. The refund was appreciated but it didn't feel like it validated the concerns we had had with the room.

Verified Hotel Guest

Positive: Room was overall clean, smelled fresh when we entered. Beds were comfortable. Water preassure of shower was strong. Staff were extremely friendly. Average breakfast which included a waffle maker! Good distance from airport. Negative: Not only was the pool closed until further notice, the only 2 treadmills in the fitness center were out of order. These are my two musts when booking hotels.