Xfinity Store by Comcast

Category: Internet service provider in Santa Cruz, California

Address: 580 River St Suite D, Santa Cruz, CA 95060, USA

Phone: +18009346489

Opening hours

Sunday: 11AM–6PM

Monday: 10AM–7PM

Tuesday: 10AM–7PM

Wednesday: 10AM–7PM

Thursday: 10AM–7PM

Friday: 10AM–7PM

Saturday: 10AM–7PM

Reviews

Anthony Blanchette

Aug 23, 2022

Great help with lowering my bill

Hector Garcia

Aug 15, 2022

Awesome people!!

justin mcivor

Aug 8, 2022

Will in customer service makes everything go super smoothly. Twice he’s helped us find the best deals and services around.

Jann Smart

Aug 4, 2022

I am a total techno-idiot and I was getting hourly calls (on my landline - I don't own a cell phone) about my Amazon account being charged $999.99. (Of course every caller ID was different.) I was getting a little freaked out because I wondered if these calls would be coming all night long. I went to the Comcast store and Harrison Landers (my hero!) after showing me how to block calls sent me a link so I could do it when I got home. Ahhhhhhhhh, peace and quiet now. Thanks!

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Questions & Answers

Why is your local store not assigned a local phone number? Having to play games with an 800 number stopped me from purchasing your mobile phones and service, disappointing and foolish.

Harlow Kadmiri | Sep 15, 2018
Linda Orengo | Sep 15, 2018

Not sure. They never have published their local number. And I've had employees at the store tell me it's better to talk to them instead of the 800 number!

why can I not call my local store?

Michael Hall | Sep 15, 2019
Luke Murdock | Sep 15, 2019

It's Precisely what Matt said. A direct phone number to the store would make it so employees there would never have time to help anyone in the store. I have found it much easier to drive there.

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what are your hours?

Joan Rose | Sep 14, 2020
jon hernandez | Sep 14, 2020

10 to 8 Mon - sat.... 11 to 6 sun

Not being ae to speak directly with local store is really inconvient. If the employees are worried about constantly answering phone then they should hire a few customer service pbone reps. Its not like Comcast cant afford it.

Margaret Argyle | Sep 14, 2020
Michael August | Sep 14, 2020

Go into the store,, check withthe staff there. They can help you. The call centers are all over, sometimes it's very frustrating I. Know.

Do I have to install all my new equipment for my bill to reflect the new charges

Karen Garretson | Sep 15, 2018
Robert Asplund | Sep 15, 2018

you can do a self-install but they will come out and do it all for you you just need to set up an appointment with them Xfinity is easier to deal with than AT&T AT&T is horrible

Someone name Shannon Smith, called from Comcast,, is trying to get into my house on Sunday to fix a cable that’s not broke,,,sounds like a sham,,,please jump on this right away before someone gets hurt,,,,,

Bud Brown | Sep 15, 2018
John | Sep 15, 2018

Call Comcast. If it's a scam report it to the police.

why can i only get hgtv

A Google User | Dec 18, 2021
Christine Nordquist | Dec 18, 2021

Call xfinity direct.

do I have wifi in my home

fred messner | Sep 14, 2020
Sarah Liu | Sep 14, 2020

Yes

Is the Santa Cruz River Street store open today?

Karen Pappas | Sep 14, 2020
Wayne Brown (Themorethanevers) | Sep 14, 2020

Yes!

is internet service thru xfinity available in Capitola ?

Robert Jenkins | Sep 14, 2020
Michael August | Sep 14, 2020

Most areas in CAPITOLA are Sprectrum Cable.

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Hi, I am trying to set up a new account as I am moving to Soquel next week. I have been disconnected twice on the 800 line how do I get to a real person?

Margo Carr | Sep 15, 2019
Michael Stein | Sep 15, 2019

It's tough without a landline but you r much better off going to the store of you can they are great.

What happened to KCSM on channel 962...? It provided great Jazz from the College of San Mateo and is sorely missed.

Jay Bartle | Sep 15, 2019
Alan Porjesz | Sep 15, 2019

You need to call Comcast

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R u open till 9pm

LAURINDA MONTI-WILSON | Sep 15, 2018
Lori Webb | Sep 15, 2018

No. 7pm

can I watch hulu

ann stuparich | Sep 15, 2018
Travis Koon | Sep 15, 2018

More specific? -You have to pay for Hulu separately, its not owned by Comcast. -If you have Comcast internet you will be able to access Hulu. -They dont have Hulu streaming inside the store. -Yes you have our permission to watch Hulu. Hopefully one of those answered what you meant.

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What can we expect for service on the West side? Download speeds? Quality of service?

Karen Folsom | Sep 15, 2018
Hector Garcia | Sep 15, 2018

Depends on the package. Starts at 15/5, 60/5, 150/5, 250/5, 400/15, 1000/35

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is it possible for me to sign up for the $20+ service just so I can watch tv on my laptop?

Clytia Fuller | Sep 15, 2018
Hector Garcia | Sep 15, 2018

Yes it's called instant TV. There is different packages you can choose from. Starts at 10 dollars a month. Stop by and talk to your local xfinity rep.

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