Extended Stay America - Los Angeles - Woodland Hills

Jeff Potter

Booked soon as I landed as I was visiting a friend in the area but we were late landing so didn't want to bug them. Arrived just after 12 at the hotel to be told the accounting App had booked myself and another as no-shows. I have never had that happen ever in any hotel. We were told very politely by a very nice young lady at the counter that if we waited till 130 Am we could rebook after getting a refund. Coming back was told that I would have to wait till check out to possibly get a refund if I rebooked. Called Hotel.com and got the refund and slept in the parking lot after a 12-hour travel day due to delays everywhere. After reading the reviews the smells and odors weren't there as described but never made it out of the lobby. Definitely needs to be a Minus 1 score for management.

Verified Hotel Guest

Positive: There is absolutely nothing we liked at all... the most dirty hotel i had ever been in, front desk service was the worst and rude, the hotel doesnt even sell water... I had to bring in my blankets and pillows for kids to use. worst experience ever. Negative: everything. Hotel needs cleaning, better front desk service, it needs to sell at least water for guests, my next door room had music load all night intill 5am. I have 2 kids i couldnt leave in the middle of the night.

Verified Hotel Guest

Positive: .nothing. It was nightmarish. Negative: Our first room smelled like curry, and the refrigerator was broken. They moved us to a new room but as soon we walked in a cockroach ran across the counter. The next morning I rode the elevator down and there was dog poop in the already disgusting

Franco Zamorano

The owners of this hotel should be ashamed of themselves. This is a glorified roach motel. If you love your family and children, do not bring them to stay. The entire hotel smells like cigarette smoke. I arrived with a 4 month old newborn and there was no way I would let her sleep there. I was actually ashamed of myself for even booking a room with this company. I can't wait for the management to respond to this review with the same template message they replied to the other negative reviews. Absolutely horrible. Update: after I was told I would get a refund, I was in fact, lied to by the front desk person.