Northampton Volkswagen

Taylor Casterline

Good service. Worked with Sal and he was great. Helpful and quick. Made the experience easy and very happy with my purchase

aoran wang

Aimee is professional.

Usmaan Farooqui

Really informative, quick, and helpful. Smoothest car buying experience.

Mellisa M

Had a normal appointment for an oil change, tire rotation and a Catalytic recall. My service rep Amie was very polite and ready for me. Although I was promised a loaner car once I arrived I had to wait 40 minutes to get the loaner which was disgusting due to a lack of the recon crew not cleaning the day before as Amie asked. My car was promised to me in 3 days. It took a week. I never received my courtesy video to show under my car. I didn't get one phone call to update me on the status of my car. I had to call them on Friday multiple times before I got the manager to tell me my car was still sitting on the lift. When I finally picked up my car it took 15 minutes to drive it from its parking spot to the front doors. I didn't do a full walk around I just signed off and headed home. Once home I found many surface scratches, a dent in my passenger side door, a good scrape on my rear bumper and some sort of grease and blue color in my hatch area. I called and stressed my issues. Amie stated her boss will have to look into the issue and I will get a phone call back once camera's were checked. Now a week later no calls. Horrible customer care and horrible time management at this location.